Director Blackford updates Gahanna on planning department's software and code enforcement changes

During the recent City Council meeting held on June 23, 2025, Gahanna's Department of Planning provided a comprehensive update on its activities and accomplishments, highlighting significant advancements in building, code enforcement, and zoning divisions. Director Michael Blackford presented the department's progress, emphasizing the importance of new permitting software and its impact on efficiency and customer service.

The meeting began with Blackford outlining the department's structure, which consists of three divisions: building, code enforcement, and zoning, staffed by a total of 11 personnel with over 115 years of combined experience in Gahanna. A key focus was the implementation of new permitting software, which has streamlined processes for permits and inspections. Blackford noted that while the number of permits and inspections remained consistent, the new software has improved communication with applicants, significantly reducing inquiries about permit statuses.

The building division's accomplishments included the successful integration of the new software, which has enhanced the scheduling of inspections. Blackford highlighted that residents can expect timely inspections, often the day after a request is made, thanks to the efficiency of the new system. The department also welcomed an in-house inspector, further bolstering its responsiveness to community needs.

In the realm of code enforcement, Blackford reported that the department is handling a steady volume of cases, primarily related to common issues such as tall grass, trash, and noise complaints. A notable achievement was the introduction of a warrant process for scofflaws, which has proven effective in encouraging compliance among residents who previously ignored citations. This new tool aims to enhance the enforcement of city codes and improve community standards.

The zoning division's update revealed a stable trajectory in development activity, with a slight decrease in residential unit approvals compared to the previous year. Blackford noted that the most frequent inquiries from the public revolve around hearing dates for projects, indicating a need for better communication regarding the planning process.

Looking ahead, the department is focused on continuous improvement of its processes, including potential revisions to the land use plan. Blackford emphasized that while the city is committed to streamlining operations, the pace of project approvals often depends on the preparedness and professionalism of applicants.

In conclusion, the City Council meeting underscored the Department of Planning's commitment to enhancing service delivery and community engagement through improved technology and proactive enforcement strategies. As Gahanna continues to grow, these efforts will be crucial in addressing the evolving needs of its residents and businesses.