Kalamazoo Mall updates parking system to enhance accessibility and payment options

During the recent Committee of the Whole meeting on June 2, 2025, the City of Kalamazoo addressed significant updates regarding the downtown parking system, particularly focusing on the implementation of new pay stations at Kalamazoo Mall and the accessibility of barrier-free parking spaces.

The introduction of pay stations last November has transformed the payment landscape for parking in the Kalamazoo Mall area. Data presented during the meeting revealed that approximately one-third of users are opting to pay with physical credit cards, while two-thirds are utilizing mobile payment options. This shift highlights a growing trend towards digital transactions, although a small percentage—2%—still rely on coins. The city acknowledged that the rollout of these pay stations faced challenges, prompting a commitment to improve public awareness and signage to facilitate smoother transitions for users.

In addition to payment methods, the meeting also focused on the availability of barrier-free parking spaces. A map was shared, indicating areas of compliance and deficiency in meeting accessibility standards set by the U.S. Access Board. The city plans to address these shortcomings by reallocating and adding approximately two dozen new barrier-free spaces in downtown Kalamazoo. This initiative aims to ensure that all parkers, regardless of mobility needs, can find suitable parking options.

The overarching goal of these changes is to enhance the parking experience for all visitors to downtown Kalamazoo. City officials emphasized the importance of providing accessible and convenient parking, whether for those in a hurry or those looking for free options a few blocks away from high-demand areas. The city is committed to simplifying parking regulations and improving uniformity to make it easier for the public to navigate their parking choices.

As Kalamazoo continues to adapt its parking infrastructure, these discussions reflect a broader commitment to meet the evolving needs of the community while ensuring accessibility and convenience for all residents and visitors.