New Canaan launches 24/7 crisis support app for caregivers and residents

A groundbreaking 24/7 support program for caregivers of Alzheimer's and dementia patients is making waves in New Canaan, CT. During the Health & Human Services Commission Priorities Committee Meeting on July 1, 2025, officials highlighted the innovative navigator program that allows caregivers to access immediate assistance through a simple app on their phones.

The program, which is free for New Canaan residents, connects users with social workers or nurses who can provide guidance during stressful moments. "If you're under stress, you just push the button, and a social worker or a nurse will answer the phone and walk you through that," explained a committee member. This initiative aims to alleviate the burden on caregivers, who often face overwhelming challenges.

While the program is currently limited to caregivers of Alzheimer's and dementia patients, there is a push to expand its reach. Committee members discussed the potential for a broader application that could assist anyone in crisis. "How cool would that be if we had something like that for parents, people, anyone in crisis?" one member remarked, emphasizing the need for accessible support services.

The discussion also touched on the operational aspects of the program, including the importance of having well-informed staff ready to assist callers. "The person that's picking up has to be well versed in all the programs and services in town," noted a participant, highlighting the necessity for comprehensive training.

As the meeting progressed, members acknowledged the need to address emerging health issues that may not yet be on the radar. With a new health director in place, there is a renewed focus on tracking trends and identifying potential concerns within the community. "We can't keep a pulse on anything potentially emerging if we're not getting trends," one member stated, underscoring the importance of proactive oversight.

The meeting concluded with a commitment to continue exploring ways to enhance community health services, ensuring that New Canaan remains responsive to the evolving needs of its residents. The navigator program stands as a promising step forward in providing vital support to caregivers, with hopes for future expansions that could benefit a wider audience.