DuPage County launches 24/7 211 social services hotline

The DuPage County HAG CDC Committee convened on July 1, 2025, to discuss key initiatives aimed at enhancing community services and addressing local needs. A significant focus of the meeting was the county's 24-hour, seven-day-a-week 211 system, launched in late 2023. This system provides residents with a direct line to social services, connecting them with both county-operated programs and numerous nonprofit organizations.

During the meeting, officials highlighted the importance of the 211 system, emphasizing its role in identifying and addressing community needs. The dashboard showcasing last year's 211 call data was presented, revealing that housing requests were the most prevalent across all municipalities. This data can be accessed in real-time at 211dupage.gov, where users can filter information by ZIP code or community to understand specific local needs.

Committee members encouraged municipal partners to utilize the resources available through the 211 system, noting that it offers valuable insights into community demands. They reiterated the importance of collaboration among municipalities to effectively respond to the high demand for housing and other social services.

The meeting concluded with a call to action for local leaders to engage with the 211 system and leverage the data to better serve their communities. Further discussions on follow-up actions and strategies to enhance service delivery are anticipated in future meetings.