Grand Rapids implements water bill assistance program for eligible customers

In the heart of Grand Rapids, a lifeline is being extended to residents struggling to keep their water flowing. The City of Grand Rapids has launched a payment assistance program aimed at helping those who find themselves in financial distress when it comes to their water bills. This initiative is particularly crucial as it addresses the needs of customers who may be facing delinquency or have already experienced service shut-offs.

Each year, the city allocates up to 12.5% of penalty fees collected from retail water and sewer customers to fund this vital program. The Kent County Community Action (KCCA) plays a key role in managing these resources, ensuring that assistance reaches those who need it most. To qualify for help, residents must be customers of the Grand Rapids Water and Sewer System, meet specific income guidelines, and be in a state of delinquency.

For those who believe they may be eligible, the KCCA is located at the Kent County Human Services Complex on Franklin Street Southeast. Residents can also reach out by phone at (616) 632-7950 for more information. If KCCA assistance is not an option, individuals are encouraged to contact United Way by dialing 211, where they can find connections to other agencies that may offer support.

As the city continues to navigate the challenges of providing essential services, this program stands as a beacon of hope for many, ensuring that access to water remains a right, not a privilege.