Grand Rapids offers water bill payment assistance for eligible customers

The City of Grand Rapids is stepping up to assist residents struggling to pay their water bills through a dedicated payment assistance program. Each year, the city allocates up to 12.5% of penalty fees collected from retail water and sewer customers to fund this vital initiative.

Managed in partnership with Kent County Community Action (KCCA), the program aims to support those who may be facing financial difficulties. To qualify, residents must be customers of the Grand Rapids Water and Sewer System, meet specific income guidelines, and be in a delinquency status or have already experienced a service shut-off.

Residents who believe they are eligible for assistance are encouraged to reach out to KCCA, located at the Kent County Human Services Complex on Franklin Street Southeast. They can also be contacted by phone at (616) 632-7950. For those who do not meet KCCA's criteria, the United Way can be reached by dialing 211, offering connections to additional resources and agencies that may provide further assistance.

This program reflects the city’s commitment to supporting its residents during challenging times, ensuring that access to essential water services remains available to all.