Grand Prairie launches new utility customer service portal for water billing

In a recent meeting, Grand Prairie officials discussed important updates regarding the city's water billing system and customer service enhancements aimed at improving residents' experiences. The introduction of a new utility customer service portal is a significant step forward, allowing residents to manage their water bills, consumption, and payment history all in one place. This streamlined approach is expected to simplify the process for nearly 52,000 water customers in the city.

Tanya, a representative from the water department, highlighted that since the portal's launch just a week ago, over 11,000 residents have already registered. This early uptake indicates a positive response to the new system, which aims to make accessing water service information more convenient. Residents can register for the portal by visiting paywaterbill.gptx.org and using their previous account number to create a new account.

For those who may not be tech-savvy or have questions about the registration process, assistance is readily available. Residents can call the customer care team at (972) 237-8200 for help or visit City Hall during business hours for in-person support. Additionally, the city is hosting special registration sessions at the main library on Tuesdays and Thursdays throughout July, providing further opportunities for residents to get assistance.

The meeting also touched on the various components included in water bills, such as charges for wastewater, garbage, recycling, and storm drainage. This comprehensive billing approach ensures that residents understand the full range of services provided by the city.

As Grand Prairie continues to adapt to the new billing system, officials expressed optimism about increasing registration numbers and improving overall customer satisfaction. The city remains committed to supporting its residents through this transition and ensuring that everyone has access to the necessary resources for managing their water services effectively.