City Power Department enhances outage response with new management system

Kaysville City Council's recent meeting highlighted significant advancements in the city's power management system, showcasing a new outage management system that promises to enhance service reliability. The power department reported a dramatic increase in outage tracking, jumping from 35 to 81 recorded outages in just one year. However, officials clarified that this increase does not indicate more frequent outages; rather, it reflects improved monitoring capabilities.

In 2024, the city rolled out an automated system that tracks every power outage, even those lasting just a minute or two. This shift from manual tracking allows for quicker responses and better communication with residents. For instance, during a recent outage affecting 23 residents, a city employee received a notification while refueling his vehicle. Within 35 minutes, the issue was diagnosed and resolved, with residents informed throughout the process—an improvement over the previous system that could take hours to address.

The meeting also touched on ongoing infrastructure projects, including the King Clarion rebuild and the completion of the Schick Substation, both aimed at bolstering the city's power reliability. A new transformer installation at Chick was also discussed, highlighting the department's proactive approach to maintenance and quick problem-solving.

Overall, the council emphasized the effectiveness of the new outage management system and the dedication of the power department, ensuring that Kaysville residents can expect reliable service moving forward.