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San Francisco establishes new standards for nonprofit performance monitoring and accountability

November 27, 2023 | San Francisco County, California


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San Francisco establishes new standards for nonprofit performance monitoring and accountability
In a recent government meeting held on July 4, 2025, San Francisco County officials discussed significant reforms aimed at improving the monitoring and accountability of contracts with community-based organizations (CBOs). The meeting highlighted the complexities involved in programmatic monitoring, particularly the need for standardized performance measures across various departments that fund nonprofits.

The discussion began with an acknowledgment of the challenges faced by the city in ensuring that contracted services align with established expectations. Officials noted that the current system lacks uniformity, with different departments applying varying standards for performance measures. This inconsistency has led to difficulties in monitoring the effectiveness of services provided by nonprofits, which often receive funding from multiple sources, including local, state, and federal levels.

One of the key proposals emerging from the meeting is the development of a standardized monitoring framework that would establish clear performance metrics for all CBO contracts. This initiative aims to address findings from a recent audit that revealed a lack of common definitions and measures used to assess program success. Supervisor Stephanie emphasized the importance of transparency and collaboration with nonprofits in crafting these standards, ensuring that they reflect the realities of service delivery in the community.

Additionally, the meeting underscored the need for timely contract processing, as delays can hinder effective monitoring and service delivery. City officials are actively working on improving the contracting process to expedite agreements with nonprofits, which is crucial for maintaining service continuity.

Community feedback during the public comment period echoed the need for a partnership approach between the city and nonprofits. Several speakers highlighted the burden of multiple reporting requirements and called for a streamlined process that allows organizations to focus on delivering services rather than navigating bureaucratic hurdles.

In conclusion, the discussions at the meeting signal a pivotal step towards enhancing accountability and efficiency in San Francisco's nonprofit contracting process. By establishing standardized performance measures and improving contract management, the city aims to foster a more effective partnership with CBOs, ultimately benefiting the communities they serve. The anticipated next steps include further legislative efforts to refine the contracting framework and ensure that the voices of nonprofits are integral to the process.

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