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San Francisco supervisors question street crisis response data accuracy

April 20, 2022 | San Francisco County, California


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San Francisco supervisors question street crisis response data accuracy
In a recent San Francisco County government meeting, officials gathered to discuss the ongoing challenges and strategies related to the city's street crisis response teams. The meeting highlighted the urgent need for effective solutions to address the complex issues surrounding homelessness and mental health crises in the community.

Chair Ronan opened the discussion by emphasizing the importance of seeing tangible results from the significant investments made in these services. He expressed concern that, despite the resources allocated, the public has yet to feel a noticeable difference on the streets. Ronan underscored the necessity for measurable progress within the next year, as the community's patience and goodwill are at stake.

Supervisor Safai raised critical questions regarding the data presented on the effectiveness of the street crisis response teams. He pointed out discrepancies in the statistics, noting that while 81% of encounters with individuals experiencing crises were reported as one-time interactions, 60% of those individuals remained in the community. This contradiction raised concerns about the accuracy of data collection and the ability to track repeat interactions with the same individuals.

The discussion revealed a broader issue regarding the identification of individuals receiving services. Dr. Omid, who joined the meeting remotely, acknowledged the challenges in collecting identifiable information, which can lead to skewed data. He explained that while the teams strive to track encounters accurately, there are instances where individuals refuse to provide personal information, complicating the data analysis process.

The meeting also touched on the importance of a streamlined communication system for crisis response. Officials discussed the need for a unified approach to routing calls, suggesting that a single number for emergency services could improve response times and efficiency.

As the meeting concluded, it became clear that the city faces significant hurdles in addressing homelessness and mental health crises. The officials recognized the need for ongoing dialogue and data refinement to ensure that the services provided are effective and responsive to the community's needs. The discussions underscored the urgency for actionable results, as the city continues to navigate the complexities of these pressing social issues.

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