In a recent government meeting, San Francisco County officials discussed the findings of a comprehensive audit on the city's street response teams, which have been pivotal in addressing homelessness, mental health crises, and addiction since their expansion following the 2020 protests. The audit, commissioned in July 2022, aimed to evaluate the effectiveness and coordination of these teams, which have become essential first responders in many situations.

The audit revealed significant areas for improvement, particularly in planning, coordination, and communication among the various teams. It highlighted that while the city rapidly scaled up these services to meet urgent community needs, the lack of a structured approach has led to inconsistent messaging and data management. The report emphasized the necessity for better collaboration and data sharing among the four departments overseeing the teams: Emergency Management, Public Health, Fire, and Homelessness and Supportive Housing.

Key findings included the need for clear performance metrics, as some teams lacked publicly reported goals, making it difficult to assess their success. The audit also pointed out that resource availability, particularly shelter beds, was often insufficient, with 84% of resource unavailability attributed to a lack of shelter capacity. This gap underscores the urgent need for increased funding and resources to support the city's homeless response efforts.

The meeting also marked a significant moment as it was the first time all street teams gathered in a public forum since their inception. This gathering aimed to enhance public awareness of their operations and the challenges they face. Officials expressed gratitude for the hard work of these teams, acknowledging the difficult and often traumatic nature of their work in engaging with vulnerable populations.

Moving forward, the audit's recommendations include regular reporting on team performance, improved data sharing practices, and enhanced support for team members to foster better dynamics and reduce burnout. These steps are crucial for ensuring that San Francisco's street response teams can effectively meet the growing demands of the community and continue to provide essential services to those in need.