Concerns over emergency communication protocols took center stage during a recent San Francisco County government meeting, following a troubling incident at George Washington High School. Attendees discussed the need for improved real-time communication with students during potential threats, highlighting the confusion that arose when conflicting information circulated on social media platforms like the Citizen app.

A student representative voiced frustration over the lack of timely updates during emergencies, emphasizing that receiving an email hours later is insufficient. "I’m much more concerned about getting an email that says everything is okay or that says everything's not okay," they stated, urging officials to prioritize direct communication with students on campus.

In response, school officials acknowledged the challenges of disseminating accurate information quickly. They explained that during emergencies, information often comes in at varying speeds, complicating the response process. "We don’t get information as quickly as you might think," one official noted, stressing the importance of clarity once the facts are established.

The discussion also touched on the effectiveness of existing alert systems. Officials confirmed that they utilize a system called School Messenger to relay information to students, families, and staff. However, questions remained about the speed and reliability of these alerts, particularly during active situations.

As the meeting concluded, the need for a more robust emergency communication strategy was clear. Officials committed to reviewing current protocols to ensure that students receive timely and accurate information during critical incidents, aiming to enhance safety and peace of mind within the school community.