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APS prepares for 2024 resource release with user testing and expanded services

September 06, 2023 | San Francisco City, San Francisco County, California


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APS prepares for 2024 resource release with user testing and expanded services
The City of San Francisco is gearing up for significant advancements in its Aging and Disability Services (DAS) programs, with a focus on enhancing safety and care for vulnerable populations. During a recent government meeting, officials announced the upcoming user testing of a new online resource aimed at improving service delivery, set to launch in 2024.

Director Dearman highlighted the expansion of the Adult Protective Services (APS) program, which now includes seniors aged 60 to 64 and individuals experiencing homelessness. This change has led to a notable increase in APS caseloads, with approximately 1,100 additional reports of abuse received annually. Despite the challenges posed by this surge, the program remains committed to using data-driven practices to ensure equitable and high-quality services.

Commissioner Lum raised concerns about the fee waiver for health service provider applicants, confirming that while fees are being waived, the screening process remains intact. This initiative aims to encourage more applicants to enter the field, addressing the growing demand for health services.

The meeting also touched on the excitement surrounding the new online database, with commissioners expressing eagerness for a demonstration once it is operational. This tool is expected to enhance transparency and accessibility for both service providers and the community.

As the city continues to adapt its services to meet the needs of its residents, the focus on data analysis and individualized coaching for staff is set to improve overall service outcomes. The anticipated developments in the DAS programs signal a proactive approach to safeguarding the well-being of San Francisco's most vulnerable citizens.

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