During a recent San Francisco government meeting, the importance of morale among frontline workers in the city's housing and shelter programs took center stage. Commissioner Laguana's remarks on the topic resonated deeply with fellow commissioners, particularly one who shared personal experiences as both a former unhoused individual and a shelter staff member.

The commissioner emphasized that the work in this field can often feel demoralizing, with many workers feeling their hands are tied. "When we feel demoralized, we don't take action," they stated, urging the department to prioritize morale. This focus, they argued, is crucial for fostering connections with those experiencing homelessness, which is a pressing issue in the city.

Highlighting the need for a cultural shift, the commissioner pointed out that while data reveals the challenges faced, it does not provide solutions. "Focusing on the morale and the culture and the relational work is what helps us to reconnect," they explained. The call to action was clear: by improving morale, the city can better address the suffering of its most vulnerable residents.

As the meeting concluded, the commissioner expressed a commitment to work alongside fellow commissioners to enhance the support and well-being of those on the front lines, ultimately aiming to reduce the suffering of all San Francisco residents.