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Laguna Honda's new team prioritizes resident-centered care and quality improvements

December 19, 2023 | San Francisco City, San Francisco County, California



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This article was created by AI summarizing key points discussed. AI makes mistakes, so for full details and context, please refer to the video of the full meeting. Please report any errors so we can fix them. Report an error »

Laguna Honda's new team prioritizes resident-centered care and quality improvements
The recent meeting of the San Francisco Health Commission highlighted significant advancements at Laguna Honda, a skilled nursing facility, emphasizing a renewed commitment to resident-centered care. Commissioners expressed enthusiasm over a transformative report that showcases the facility's progress in providing high-quality care while respecting the dignity of its residents.

Commissioner Chow commended the new leadership team for their innovative approaches to care, noting that the facility is "turning a corner" and moving towards becoming a premier example of skilled nursing in the country. The report included personal stories from residents, which resonated deeply with the commissioners, reinforcing the importance of understanding the individuals behind the statistics.

The discussion also focused on the implementation of increased executive rounding, a practice aimed at fostering better communication between leadership and staff. This initiative is expected to enhance morale and improve the overall work environment, ensuring that staff feel supported and valued in their roles.

Additionally, the commission addressed the ongoing efforts to transition to a restraint-free environment, which has already shown improvements in care quality. The team plans to maintain transparency through key performance indicators and will incorporate external quality improvement expertise to sustain progress.

As the meeting concluded, there was a collective sense of optimism about the future of Laguna Honda. The commissioners expressed gratitude for the hard work of the staff and the positive changes that have taken place, emphasizing the facility's commitment to not only meet but exceed regulatory standards. The focus on humanistic care, combined with operational excellence, positions Laguna Honda as a leader in the skilled nursing field, promising a brighter future for its residents and staff alike.

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