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BHS outlines strategies to address 63 vacant case manager positions amid staffing crisis

July 28, 2023 | San Francisco County, California


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BHS outlines strategies to address 63 vacant case manager positions amid staffing crisis
In a recent San Francisco County government meeting, officials addressed the pressing issue of staffing shortages within the Department of Public Health (DPH), particularly in behavioral health services. With 63 vacant positions, the discussion highlighted the challenges of hiring and retaining qualified personnel in a competitive job market, exacerbated by the ongoing behavioral health workforce crisis in California.

The meeting revealed that the DPH has implemented several strategies to tackle these vacancies. A new unit, BHS Operations, has been established to collaborate closely with human resources to enhance recruitment efforts. Notably, the department has shifted to continuous job postings for clinical positions, a significant change from previous practices that often left positions closed for extended periods. This approach aims to attract a larger pool of candidates and streamline the hiring process.

Batch hiring initiatives have also been introduced, allowing managers from various programs to interview candidates collectively, thereby reducing competition among departments for the same talent. Additionally, outreach events have been organized during evenings and weekends to promote available positions and the benefits of working within the DPH.

Despite these efforts, officials acknowledged the difficulty of filling positions due to competition from other counties and the growing preference for remote work post-pandemic. The salary ranges for case managers were discussed, with civil service positions starting at approximately $104,000 and community-based organizations offering lower salaries between $75,000 and $95,000. This disparity raises concerns about attracting talent to nonprofit roles, especially given the high vacancy rates in these organizations.

The meeting underscored the urgent need for a coordinated citywide approach to address staffing shortages, with calls for collaboration between various departments, including the Office of Economic and Workforce Development (OEWD) and the mayor's office. Officials emphasized that without adequate staffing, the DPH would struggle to meet the increasing mental health needs of the community, particularly among vulnerable populations such as those experiencing homelessness.

As the meeting concluded, there was a consensus on the necessity of follow-up discussions to further explore the breakdown of vacancies between civil service and nonprofit positions, as well as potential strategies to enhance salary offerings for nonprofit roles. The ongoing staffing crisis remains a critical issue for San Francisco County, with significant implications for public health services and community well-being.

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