[{"_1":2,"_88":-5,"_89":-5},"loaderData",{"_3":4,"_26":27},"root",{"_5":6,"_17":10,"_18":19,"_20":21,"_22":10,"_23":-5,"_24":-5,"_25":10},"user",{"_7":8,"_9":10,"_11":10,"_12":-5,"_13":-5,"_14":15,"_16":-5},"roles",[],"isAuthenticated",false,"isPremium","planName","subscriptionStatus","featureFlags",{},"insightsBudget","isDevelopmentHost","userPreferences",{},"recaptchaSiteKey","6LcvOJcUAAAAAHsB-gPGfGktcRlKpH7OTIU_dMTD","isImpersonating","impersonation","affiliateStatus","isFreedomPortal","routes/v2/article/layout",{"_28":29,"_30":31},"notFound",true,"relatedArticles",[32,76],{"_33":34,"_35":36,"_37":38,"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_55":56,"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},"mediaId",6591513,"mediaKeyId","5332571-bb16a45d6e2930bb520aaa955da5c141","parentId",5332571,"title","DMAS to centralize member mail with 'Cardinal Care Correspondence Center' to meet CMS rules","audioSeconds",836,"startMs",1376000,"endMs",2212000,"viewUrl","/Search/View?dp=1&key=5332571-bb16a45d6e2930bb520aaa955da5c141&start=1376&end=2212","thumbnailUrl","https://assets.pipeline.soar.com/5332571-bb16a45d6e2930bb520aaa955da5c141/thumbnail_1376000.jpg","articleUrl","/articles/6591513/Virginia/DMAS-to-centralize-member-mail-with-Cardinal-Care-Correspondence-Center-to-meet-CMS-rules","mediaUrl","https://secure.pipeline.soar.com/6591513-e54c3e15bea2cc4308ed96b9a02a4588/orig.mp4?Expires=1770498089&Signature=BIj2qACWoN53m2dwTVsDpn3J97QLWtUjrAtITLIZ2GQR-pFxN7NebnYWsYPWvznwVspoCkD3m0FEYkQ-ZLuLegZtzaE0w40SsAjXyKh6JglsoEUiWrorC8ZXpfIuh9Uo53UZSqN4ImmI00ZN9orrM6pPZ3RYbml30teEHjfEwuQtWvYkQImtF--HZbiy6wHz3iyVJNthb38AMCLtFZhylQnSGZzzB8OJWuCvrDsut-w4agqHI9wJGTsYfVNZdih-tAa4fdxQ2ZdaQZzC6Eo8Nl2DXLvVcxMgO5w84ZHcl07lFOShNdp6itUSGt9I8H8jGtrYPXb2fLZLzVicQgws6g__&Key-Pair-Id=KUT5TJCACFTXG","author","Cardinal Care is Virginia's Medicaid Program","date","2025-04-17T00:00:00Z","article","Danielle Noll, operations lead for administration and coverage at the Department of Medical Assistance Services, described a phased plan to centralize inbound member mail and administrative returned mail under a new operation named the Cardinal Care Correspondence Center.

Noll said the change responds to a Centers for Medicare & Medicaid Services final rule (April 2024) requiring regular use of reliable data sources to identify address changes and a dual-modality approach to contacting beneficiaries when mail is returned. \"Some of the requirements included in this final rule, are to, utilize reliable data sources,\" Noll said, listing examples such as yellow return-mail stickers, the National Change of Address (NCOA) database and confirmed updates from managed care organizations.

What DMAS will do: Noll said the agency will phase in the new centralized mailroom this summer by modifying the Cover Virginia contract with Maximus, which already operates a mail function for Cover Virginia. The phases described are:

- Phase 1 (inbound mail handling): new paper applications, mailed renewals, and returned verification documents will be routed to the centralized mailroom for scanning and bulk upload into the eligibility system. Noll said the contractor will scan and upload inbound documents and alert eligibility workers.

- Phases 2 and 3 (administratively returned mail): returned mail from the eligibility and enrollment systems (VACMS and MIS) will be processed, scanned and transferred into the case management system, with downstream automated and worker-driven workflows for address updates and beneficiary contact.

System and contract requirements: Noll said DMAS and Virginia Department of Social Services are making eligibility-system changes to support the mailroom, including an improved alert system, a worker dashboard, protections to prevent adverse automated case actions when documents are pending, and automated address-change processing when possible. The agency is pursuing access to NCOA and is building reporting to track dual-modality outreach attempts (phone, email, text or mail) and outcomes.

Contract performance windows and escalation: Under the contract modification described by DMAS, inbound applications and renewals must be scanned and routed to workers within two business days; pregnant women's applications will be handled within one business day. Return-verification documents and administratively returned mail will follow a two-business-day scan requirement. If returned mail includes a yellow forwarding sticker the contractor must resend mail within three business days; if no forwarding address is available, DMAS said the contractor must complete outreach via two modalities within five business days.

Implementation partners and oversight: Noll said DMAS is modifying its Cover Virginia contract with Maximus for the work and is consulting with GuideHouse. DMAS said it is meeting biweekly with VDSS, local agencies and other stakeholders to collect local-agency feedback and to coordinate changes to VACMS. Noll said the agency plans a phased rollout and expects additional system deployments timed to the project's readiness rather than a fixed date in May.

What DMAS said it will do next: DMAS said testing, additional system updates and local-agency training are planned before the mailroom goes live. Staff provided contact and escalation routes through Cover Virginia and the DMAS website for local agencies to raise operational questions.

Ending: DMAS emphasized that centralizing mail handling seeks to shorten processing times, reduce local-agency burden, improve tracking and help meet CMS requirements for maintaining accurate member contact information.","mediaType","Video","parentTitle","Community Stakeholder Meeting April 2025","oneSentenceSummary","DMAS described plans to contract with Maximus to centralize inbound mail and returned mail handling, implement system changes, and meet CMS requirements for tracking address updates and outbound contact attempts.","taxTitle","Department of Medical Assistance Services, Executive Agencies, Executive, Virginia","taxId",36421,"location","Virginia","headline","","shortSummary",{"_33":77,"_35":36,"_37":38,"_39":78,"_41":79,"_43":80,"_45":81,"_47":82,"_49":83,"_51":84,"_53":85,"_55":56,"_57":58,"_59":86,"_61":62,"_63":64,"_65":87,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6591517,"DMAS outlines Medicaid Works program, cites low enrollment and pending application changes",884,399000,1283000,"/Search/View?dp=1&key=5332571-bb16a45d6e2930bb520aaa955da5c141&start=399&end=1283","https://assets.pipeline.soar.com/5332571-bb16a45d6e2930bb520aaa955da5c141/thumbnail_399000.jpg","/articles/6591517/Virginia/DMAS-outlines-Medicaid-Works-program-cites-low-enrollment-and-pending-application-changes","https://secure.pipeline.soar.com/6591517-328ee442bcd6c8f85d55cc85f85da5d8/orig.mp4?Expires=1770498089&Signature=H9SvDjRoxxNj6b6szTMlcX0c7MTCinxH~kuUW1VAeWzi4uPI~WhQyg5y6x8O5W~iWCcIBoUi5kZ-MEOD~7O0FuZRcGRNLhkFjMVcgUGEW0MwYvaV06OfEVk~UxG6JYID-RG8CJg2GNAiR7a5bz6cqLr1u7aCyV3NZopmRLzDK2Dkg8cYe5UHk0dWDj2BSAHxrF3tQGO-Wh44dYvgDskyeRqp2DJ0oynwR7aQVM1H-lGRJF4-vGN3xyq-w2GIk-MTCqIQKU8C2dqZljB5K8r4-XFhAmVHYuMjQmroTdmYm2Pta-jKiVDdo4dzFg7rJ1NWQB4MbkhcUiUrqtWyusOsqw__&Key-Pair-Id=KUT5TJCACFTXG","Sarah Cariano, director of eligibility, policy and outreach at the Department of Medical Assistance Services, gave an overview of Medicaid Works, a state coverage group intended to help people with disabilities who are working keep Medicaid benefits while earning higher incomes.

Cariano said the program was established at the federal level in 1999 and adopted by Virginia as an optional coverage group in 2007. She said the program covers standard Medicaid benefits and an alternative benefit package that includes personal care services that are otherwise typically available only through waiver programs. \"Medicaid Works is 1 of our kind of smaller programs, within the Medicaid program,\" Cariano said during the stakeholder session.

Cariano and DMAS staff emphasized that enrollment in the program is very low: about 94 people are currently enrolled, compared with nearly 2,000,000 people in Virginia Medicaid overall. She described eligibility rules, the program's distinctive financial rules and a required work incentive account (referred to in the session as a WIN account) that lets enrolled individuals set aside earned income without that money counting against resource limits.

Why it matters: Advocates and DMAS staff said the program can help people with disabilities keep health coverage while working, including access to personal care services that can support employment. DMAS staff also described legislative and administrative steps underway to reduce barriers to enrollee uptake.

Key details provided by DMAS

- Eligibility and benefits: Cariano said enrollees must meet a disability definition (they do not all have to be receiving Social Security Disability or SSI), be earning income or have a job offer at enrollment, and be age 16–65. Medicaid Works covers the standard Medicaid benefit package and, as an \"alternative benefit package,\" includes personal care services, Cariano said. She noted that people enrolled in community long-term services waivers (such as CCC Plus or DD waivers) cannot be enrolled in Medicaid Works at the same time.

- Financial rules: Cariano said initial income eligibility is set at 138% of the federal poverty level, matching Virginia's Medicaid expansion threshold. The program uses a $2,000 resource limit for individuals and $3,000 for couples at application; resources held in the WIN account are disregarded for that resource test. DMAS said enrollees may accumulate funds inside a WIN account without those funds counting against the $2,000/$3,000 limit, and that the WIN account balance remains disregarded if the person later transitions to another Medicaid category.

- Earnings and WIN account: DMAS said the program separates earned and unearned income for ongoing eligibility. Cariano described a cap on the amount of earned income that may be set aside in the WIN account; she said the program allows substantial earned-income accumulation while preserving Medicaid eligibility. (Transcript referenced an annual figure of \"$75,000 a year\" for earned income put into the WIN account; that monthly equivalent was misstated in the session. The monthly equivalent of $75,000 per year is $6,250.)

- Administrative and legislative context: DMAS said the 2024 General Assembly directed the agency to form a work group to identify barriers to enrollment. The work group reported several barriers, including low initial financial limits compared with permitted savings after enrollment, limited residential supports available only through DD waivers, hesitance of some waiver participants to change programs for fear of losing services, low awareness of Medicaid Works among providers and local agencies, and application complexity.

- Recent legislative change: Cariano said Delegate Cohen carried House Bill 1804 during the 2025 General Assembly session; the bill was approved unanimously by both houses and signed by Governor Youngkin. DMAS said HB 1804 directs the agency to simplify the application so more applicants can indicate interest in Medicaid Works up front and reduce back-and-forth with eligibility workers. DMAS said the law will take effect July 1, 2025, and the agency is already working to incorporate changes into its application processes.

- Enrollment identifier and MCOs: In response to a question, Cariano said Medicaid Works cases will appear in the eligibility system under aid category 59 and that most enrollees will be enrolled in managed care organizations.

What DMAS said it will do next: Cariano said DMAS is working to implement HB 1804's direction by changing the application to collect WIN account information up front and to issue the Medicaid Works agreement more promptly. She encouraged questions after the session and provided contact information to attendees.

Ending: DMAS staff said outreach and clearer application steps are priorities to increase enrollment. Cariano asked stakeholders to share questions and suggested improvements through the agency's stakeholder channels.

","Department of Medical Assistance Services staff described the Medicaid Works benefit, eligibility rules and recent and pending changes to simplify applications after a General Assembly directive and new law (HB 1804).","actionData","errors"]

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DMAS to centralize member mail with 'Cardinal Care Correspondence Center' to meet CMS rules

DMAS outlines Medicaid Works program, cites low enrollment and pending application changes