Virginia's DMAS introduces Cardinal Care Managed Care with major healthcare organizations

On June 10, 2025, Cardinal Care hosted an Evening Virtual Member Education session aimed at informing Virginia's Medicaid recipients about the upcoming changes to the state's managed care program. The meeting, which ran from 4:30 PM to 6:30 PM, featured representatives from various managed care organizations (MCOs) and provided a platform for members to ask questions regarding the new Cardinal Care Managed Care (CCMC) program set to launch on July 1, 2025.

The session began with a series of introductions from the MCOs, including Aetna, Anthem, Humana, Sentara, and United Healthcare. Each organization presented its team members, highlighting their roles in supporting Medicaid recipients. This collaborative approach emphasized the importance of community outreach and member engagement as the new program rolls out.

A significant portion of the meeting was dedicated to addressing member questions. Attendees were reminded to avoid sharing personal health information during the Q&A segment to protect their privacy. The meeting organizers assured participants that all questions would be answered either live or compiled into a frequently asked questions document for future reference.

Key topics discussed included the structure of the CCMC program, which aims to enhance healthcare access and service delivery for Medicaid and FAMIS members. The program's implementation is a critical step in improving the overall efficiency of Virginia's Medicaid services. Participants were informed that a comparison chart of benefits would be made available, allowing members to understand the differences between the various MCOs.

Questions regarding out-of-state coverage were also addressed, clarifying that existing provisions for emergency services would remain unchanged under the new program. Members were encouraged to utilize the Cardinal Care Managed Care website and mobile application to find in-network providers and access additional resources.

The meeting concluded with a commitment from the Cardinal Care team to keep members informed as the implementation date approaches. The collaborative efforts of the MCOs and the Department of Medical Assistance Services (DMAS) reflect a proactive approach to ensuring a smooth transition for Virginia's Medicaid recipients. As the CCMC program takes effect, ongoing communication and support will be essential in addressing member needs and concerns.