Aetna enhances healthcare provider relations with new online self-service portal

During a recent Provider Q/A session for the New Cardinal Care Managed Care (CCMC) program, key discussions highlighted the importance of community engagement and provider partnerships in enhancing healthcare services for Virginia's Medicaid recipients.

A representative from Aetna emphasized their commitment to understanding the unique needs of community members, stating that their deep presence in local areas allows them to build strong relationships with healthcare providers. This approach aims to improve the health and well-being of individuals served by the program, reinforcing the idea that "healthier happens together."

The meeting also showcased Aetna's efforts to streamline operations for healthcare providers. Their provider relations team is focused on enhancing the experience for those delivering care, ensuring quality and efficiency in service. Aetna introduced their online self-service portal, Availity, which simplifies the management of claims and authorizations, making it easier for providers to navigate the system.

These discussions reflect a broader commitment to improving healthcare access and quality for Virginia's Medicaid population, with an emphasis on collaboration between providers and the community. As the CCMC program evolves, the focus remains on fostering healthier outcomes for all residents.