Centerra Health Plan introduces enhanced benefits and support programs for Medicaid members

In a recent morning session dedicated to the Provider Q/A for the New Cardinal Care Managed Care (CCMC) Program, key stakeholders gathered to discuss the extensive benefits and initiatives aimed at enhancing healthcare for Virginia's Medicaid recipients. The atmosphere was charged with a sense of purpose as representatives from various health plans outlined their commitment to improving community health outcomes.

One of the standout programs highlighted was the Welcoming Baby Program, which offers outreach, education, and case management by maternal health professionals. This initiative aims to support pregnant individuals and new parents, particularly those facing substance use disorders, through targeted education and screenings. The session also introduced the Chronic Care category, featuring a Diabetes Transition Program staffed by trained specialists who provide personalized support to members managing chronic conditions.

Centerra Health Plan's PONOS care program was another focal point, offering concierge-style services that address both physical and psychosocial aspects of chronic disease management. The discussion emphasized the importance of collaboration between health plans and providers to ensure that members fully utilize their benefits. Care managers will actively reach out to both members and providers when enhanced benefits are not being utilized, reinforcing the need for ongoing communication.

Behavioral health initiatives were also a significant part of the conversation. Health coaches and peer support specialists work closely with members facing various challenges, including those in foster care or dealing with trauma. The introduction of 16 new school liaisons aims to further promote health and well-being within educational settings, highlighting the program's commitment to holistic care.

As the meeting progressed, representatives encouraged providers to stay informed about the array of enhanced benefits available to members, such as fitness access, diaper rewards, and educational support for GED completion. The emphasis on utilizing digital tools, like the provider portal, was underscored as a means to streamline communication and improve service delivery.

In conclusion, the session not only showcased the breadth of services offered through the CCMC Program but also reinforced the collaborative spirit necessary for effective healthcare delivery. As Virginia's Medicaid Program continues to evolve, the commitment to person-centered care remains at the forefront, promising a healthier future for all members.