[{"_1":2,"_100":-5,"_101":-5},"loaderData",{"_3":4,"_26":27},"root",{"_5":6,"_17":10,"_18":19,"_20":21,"_22":10,"_23":-5,"_24":-5,"_25":10},"user",{"_7":8,"_9":10,"_11":10,"_12":-5,"_13":-5,"_14":15,"_16":-5},"roles",[],"isAuthenticated",false,"isPremium","planName","subscriptionStatus","featureFlags",{},"insightsBudget","isDevelopmentHost","userPreferences",{},"recaptchaSiteKey","6LcvOJcUAAAAAHsB-gPGfGktcRlKpH7OTIU_dMTD","isImpersonating","impersonation","affiliateStatus","isFreedomPortal","routes/v2/article/layout",{"_28":29,"_30":31},"notFound",true,"relatedArticles",[32,76,88],{"_33":34,"_35":36,"_37":38,"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_55":56,"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},"mediaId",6641462,"mediaKeyId","5332576-06c68f675785bb84d452d789cc1efbf9","parentId",5332576,"title","How Cardinal Care plans say members can access benefits, get help finding providers and use dental/vision services","audioSeconds",3951,"startMs",753000,"endMs",4704000,"viewUrl","/Search/View?dp=1&key=5332576-06c68f675785bb84d452d789cc1efbf9&start=753&end=4704","thumbnailUrl","https://assets.pipeline.soar.com/5332576-06c68f675785bb84d452d789cc1efbf9/thumbnail_753000.jpg","articleUrl","/articles/6641462/Virginia/How-Cardinal-Care-plans-say-members-can-access-benefits-get-help-finding-providers-and-use-dentalvision-services","mediaUrl","https://secure.pipeline.soar.com/6641462-6d0213828db63c7d100e435d178a14bc/orig.mp4?Expires=1770990894&Signature=Q9wSaMeaFnB29gY3vS9AiS0YQg6IYGZMBz2y~-JvKk9UrbI6IUtQ-6VF1x-qnVZd3F4ZTVEcG22ZTz5EoonkbbYQIhS7Ja6OdVkiDfgJ6ad2usuPu7IqnQUNi8i-0ahfV1zobggI3Ywa7pLpIudnBspEuF-HZr-LbmhHrK8rgtx1JwnHx0dC54CREERoCZbABwHSF-n8lr6yyrxPv-mwhWrTGIAD9VvLZrNIHRIICwNLqlfu-rZe9hc513YO265uwrKzOlO-tLqJ1Q4jmjINDYgedgo6WYSh20I1MPM7ffKPaIvzcnW818bu7FcRRGo-c-BixC7xaYnLgwNAskwYVg__&Key-Pair-Id=KUT5TJCACFTXG","author","Cardinal Care is Virginia's Medicaid Program","date","2025-06-10T00:00:00Z","article","Representatives from the five managed care organizations participating in Cardinal Care briefed members on value‑added benefits, care management, behavioral health resources and how to find in‑network providers during a DMAS member session.

Plan offerings and value‑adds: each MCO described enhanced benefits beyond core Medicaid services, including transportation, food or grocery cards, GED support, devices or data plans, maternity and postpartum programs, and dedicated programs for justice‑involved members and those with complex behavioral‑health needs. Aetna described maternity care managers assigned through 12 months postpartum; Anthem highlighted care teams and peer support specialists; Sentara emphasized school liaison and diabetes/asthma supports; Humana highlighted a prevention and PERS (personal emergency response system) offering; UnitedHealthcare described OnePath Fitness, diaper rewards and housing application assistance.

Finding providers and network adequacy: members repeatedly asked how to find in‑network providers. Plans advised members to use the Virginia Cardinal Care app, the managed care website or the plan’s provider finder tools and member services lines. Several members raised concerns about provider shortages on Virginia’s Eastern Shore. Plan representatives said they continuously monitor networks and are actively recruiting providers in underserved areas; they also noted telehealth and doctor‑chat services as supplemental options.

Dental and vision services: speakers clarified that dental services under Cardinal Care are administered through the statewide Cardinal Care Smiles dental program; sentiment in the session was that dental access waits can be long and that more dentist contracting is needed. UnitedHealthcare named March Vision Care as its vision vendor; other plans referenced VSP or EyeMed for vision coverage and said members should check the back of their ID card, plan handbooks or plan web pages for vendor‑specific guidance.

Behavioral health and care coordination: plans emphasized care management and behavioral health supports. Sentara described programs for adolescents and transition‑age youth and a Virginia youth‑to‑adult resource; Aetna highlighted MDLIVE virtual behavioral health and programs for justice‑involved members; Anthem noted preferred behavioral health providers and digital mental health toolkits. Plans said member services teams and assigned care managers can help expedite access, make referrals and request out‑of‑network authorizations when necessary.

How to get help: DMAS and plan speakers directed members to the Virginia Cardinal Care app, virginiamanagedcare.com, plan member services lines, and the MAXIMUS enrollment broker for enrollment and provider network questions. DMAS reiterated that local departments of social services manage eligibility and renewals but cannot resolve MCO network or coverage questions; those are handled by the health plans.

Ending: plan representatives encouraged members to contact member services or care managers for difficult provider searches, to file grievances or appeals through plan processes, and to consult plan handbooks and the DMAS Cardinal Care web pages for authoritative contacts and details.","mediaType","Video","parentTitle","Morning Virtual Cardinal Care Member Education Session (June 10, 2025, 10:00am to 12:00pm)","oneSentenceSummary","Representatives from Aetna, Anthem, Humana, Sentara and UnitedHealthcare described enhanced benefits, care coordination and how members can find providers, report grievances and access carved‑out dental and vision programs.","taxTitle","Department of Medical Assistance Services, Executive Agencies, Executive, Virginia","taxId",36421,"location","Virginia","headline","","shortSummary",{"_33":77,"_35":36,"_37":38,"_39":78,"_41":79,"_43":80,"_45":81,"_47":82,"_49":83,"_51":84,"_53":85,"_55":56,"_57":58,"_59":86,"_61":62,"_63":64,"_65":87,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6641467,"Anthem to administer Cardinal Care foster‑care specialty plan; dedicated supports and enrollment timeline previewed",3822,701000,4523000,"/Search/View?dp=1&key=5332576-06c68f675785bb84d452d789cc1efbf9&start=701&end=4523","https://assets.pipeline.soar.com/5332576-06c68f675785bb84d452d789cc1efbf9/thumbnail_701000.jpg","/articles/6641467/Virginia/Anthem-to-administer-Cardinal-Care-fostercare-specialty-plan-dedicated-supports-and-enrollment-timeline-previewed","https://secure.pipeline.soar.com/6641467-17a833f1fdb7d02079b760b8bb7bdfc1/orig.mp4?Expires=1770990894&Signature=Cp1adwOrp6F1r8App51H5oeRE0aDaDQQmJXl-CAF8erwsNEAXqRdWX6EtE8Fp7p5BNb5h84xOZht1cNiuXULgg76b~yLbbVzR5uUS~xaDopwEjX76NV8EoKhHD6DNQLV0E5CEIPvCb8KS0rKW94RybG0xqbtM~rLPyBvafF8grvY9ILamztQqcZOcKK6r8z~X4hMh2amNoMUoLCOZS7dpj7Js-FYSgvhCGpcEPLKfQjMq7PvfArkcK7IS6MX0YXa~tp-oB~fKxBSTGL9AoZK8ymeSA6sT2H2qRifztSRfAaMP10eHqSv7MZIiVJJfUDZY~d0oiWbVdr57PsUBa2x-A__&Key-Pair-Id=KUT5TJCACFTXG","DMAS announced that Anthem HealthKeepers Plus has been selected to administer a statewide Foster Care Specialty Plan under the Cardinal Care managed‑care contract and that eligible foster care and adoption assistance members will be enrolled into that specialty plan unless they opt out.

Anthem and DMAS presenters said the specialty plan provides dedicated care management and community supports for youths in foster care. DMAS outlined a staged enrollment: Molina members in the Tidewater and Central Virginia regions were described as automatically enrolled July 1, 2025, while other regions were described as enrolling on Aug. 1, 2025; members and caregivers should confirm the official dates in DMAS notices.

Why it matters: the foster care specialty plan is intended to provide tailored services for children and youth in formal foster care and those receiving adoption assistance, including extra case management, transition supports and education and social‑needs resources.

What Anthem described

Anthem representatives said the Foster Care Specialty Plan includes a dedicated support line and specialized local teams. \"We have specialized positions that are dedicated to our youth in foster care, such as our judicial liaisons, our transition age youth liaisons,\" Shanice Gangadine, Anthem director of foster care, said. She listed supports for transition‑age youth including transportation stipends, gift cards and other targeted benefits accessible through an Anthem foster‑care case manager.

Selected value‑added benefits described by Anthem included travel assistance, Chromebook distribution and other academic supports for eligible youth. Anthem also described a dedicated foster‑care phone line and case managers assigned to coordinate care and wraparound services.

Ending: DMAS and Anthem urged foster‑care families to watch for mailed notifications and to contact Anthem’s foster‑care case management line for enrollment, benefit and opt‑out questions; official enrollment dates and the dedicated contact number are available in DMAS communications and on Anthem’s Cardinal Care pages.","DMAS and Anthem officials described a new foster‑care specialty plan under Cardinal Care that will enroll eligible foster care and adoption assistance members and provides targeted care coordination and supports for youth in care.",{"_33":89,"_35":36,"_37":38,"_39":90,"_41":91,"_43":92,"_45":93,"_47":94,"_49":95,"_51":96,"_53":97,"_55":56,"_57":58,"_59":98,"_61":62,"_63":64,"_65":99,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6641471,"Virginia readies Cardinal Care managed‑care transition; special enrollment window and Molina member moves explained",339,152000,491000,"/Search/View?dp=1&key=5332576-06c68f675785bb84d452d789cc1efbf9&start=152&end=491","https://assets.pipeline.soar.com/5332576-06c68f675785bb84d452d789cc1efbf9/thumbnail_152000.jpg","/articles/6641471/Virginia/Virginia-readies-Cardinal-Care-managedcare-transition-special-enrollment-window-and-Molina-member-moves-explained","https://secure.pipeline.soar.com/6641471-38a7c2ac4a92a901fbbe520dc55d4b61/orig.mp4?Expires=1770990894&Signature=CF577uJDlz8jxQy0Gj5ab2QXPf93~2S60vdCIhlEz4zD4p3u-kvrZOMe396hahsEvXp8LEWydKy9cmrNaCSV6~0Ni937oZTAOCnSDcLFaTLVn4xxjbnUM70Mq5nO7JqQoZYHSIfVix2husCSuBdUp5fI6UQgnITptJz7ucRMJ5kf7INItKtjIHlSkR5VXOTfsFmdQIThrr3ZU09mat8g3sqR-geosw5WmcOeJ~qUsurtaFk4Fy3PInSKd4fTtgUwWOZ9vm0xZrc8w4R~OH6qxxCf~NK8-IpMGGfKrFQOXVHn-0B8Tm8ivH8Fg5QIBKgQ8KkEqFH5XKmmrY37NKQkJA__&Key-Pair-Id=KUT5TJCACFTXG","The Department of Medical Assistance Services (DMAS) told members in a recorded June member educational session that new Cardinal Care managed‑care contracts take effect July 1, 2025, and that members will be able to review and change plans during a special selection period before their new plan takes effect.

DMAS said the Cardinal Care Managed Care contracts will include Aetna Better Health of Virginia, Anthem HealthKeepers Plus, Humana Healthy Horizons of Virginia, Sentara/Centerra Health Plans and UnitedHealthcare Community Plan. \"This is an enhancement of the care system, not a change that you will enroll in Medicaid or FAMIS,\" a DMAS presenter said, emphasizing eligibility rules remain the same.

DMAS described a special plan selection window on slides as June 15 through Sept. 30, 2025, but a DMAS speaker later referred during the Q&A to June 19–Sept. 30. Both dates were presented in the session; DMAS materials on the Cardinal Care member web page and the Virginia Cardinal Care mobile app are the official sources for the exact enrollment calendar.

Why it matters: the transition moves members among managed‑care organizations (MCOs) that administer Medicaid benefits under the Cardinal Care program. Members who do not pick a different plan during the selection window may have their plan assigned and must wait until the 2026 open enrollment to switch again.

Key details members were given

- Effective date: DMAS presenters said new Cardinal Care contracts are effective July 1, 2025.
- Which plans: Aetna Better Health of Virginia; Anthem HealthKeepers Plus; Humana Healthy Horizons of Virginia; Sentara/Centerra Health Plans; UnitedHealthcare Community Plan. (Molina Healthcare will exit Cardinal Care after June 30.)
- Molina members: DMAS said members enrolled with Molina will be automatically moved to Humana Healthy Horizons of Virginia on July 1, 2025, and will have until Sept. 3, 2025, to switch plans if they choose. (DMAS and plan materials linked to the enrollment broker list the official details.)
- How to select: members may use the Virginia Cardinal Care mobile app, virginiamanagedcare.com, or the Cardinal Care enrollment broker phone line operated by MAXIMUS; speakers read the phone number during the session and the DMAS web pages contain the authoritative contact information.
- Effect timing: If a member selects a new plan on or before the 18th of a month, coverage under the new plan begins the first day of the next month; selections after the 18th typically take effect the first day of the second month after selection.
- Continuity of care: DMAS noted continuity of care protections: new plans must allow members to continue seeing a current provider for up to 30 days; plan may extend that period if needed. Humana stated it will honor prior authorizations and allow members to see current providers for the first 60 days while they work to bring providers into its network.

How members get help

DMAS and plan speakers repeatedly directed members to the Virginia Cardinal Care app, the Virginia managed care website and the MAXIMUS enrollment broker for plan comparisons, provider network lookups and enrollment assistance. DMAS also noted the department and local departments of social services help with eligibility and renewals but cannot assist with MCO enrollment or benefit questions; MCOs handle those benefit and network questions directly.

Ending: DMAS presenters closed by reminding members that the session materials and the recording would be posted on the Cardinal Care member web page and that a second live Q&A session would be offered later the same day for members who could not complete their questions during this session.","The Virginia Department of Medical Assistance Services outlined steps for a July 1 contract transition to new Cardinal Care managed‑care plans, special enrollment options for members and how members can get help with plan selection and continuity of care.","actionData","errors"]

Article not found

How Cardinal Care plans say members can access benefits, get help finding providers and use dental/vision services

Anthem to administer Cardinal Care foster‑care specialty plan; dedicated supports and enrollment timeline previewed

Virginia readies Cardinal Care managed‑care transition; special enrollment window and Molina member moves explained