Citizens Water plans to acquire Whitestown's water utility for better service and rates

The Whitestown Town Council held a special meeting on July 9, 2025, to discuss significant developments regarding the local water utility services. The primary focus was on the potential transition from Whitestown's current water utility system to a retail service model provided by Citizens Water, a municipal water utility serving Central Indiana.

Citizens Water representatives outlined their extensive service network, which currently supports over 355,000 customers across eight wholesale communities, including Whitestown. They emphasized their commitment to providing high-quality water at cost, as they are regulated by the Indiana Utility Regulatory Commission and do not operate for profit. This model allows them to maintain stable rates without the pressure of shareholder demands.

A key point of discussion was the proposed acquisition of Whitestown's water utility assets for $37 million. This transition aims to enhance water supply reliability and reduce costs for residents. Citizens Water projected that average residential customers could see savings of approximately 18% on their water bills, while outside customers might benefit from savings of up to 33%. The representatives assured that there would be no job losses for current Whitestown utility employees during this transition.

The meeting also highlighted the importance of collaboration among local communities to address water supply challenges, particularly in light of limited groundwater resources in the area. Citizens Water has been proactive in planning for future water supply needs, ensuring that Whitestown's water supply will be integrated into their long-term strategies.

In conclusion, the proposed transition to Citizens Water is positioned as a beneficial move for Whitestown residents, promising lower rates, enhanced service options, and a more reliable water supply. The council will continue to evaluate this proposal and its implications for the community's future water needs.