Franklin officials review findings from 2025 Parkland Community Survey results

The City of Franklin is ramping up its commitment to community engagement through the results of the 2025 Parkland Community Survey, presented during the recent Board of Mayor and Aldermen (BOMA) work session. This survey, a collaborative effort with Franklin Tomorrow and Williamson County Realtors, aims to gather vital feedback from residents on city services and priorities.

City officials emphasized the importance of this survey as a tool for measuring progress and aligning city services with community needs. "We want to ask our citizens how are we doing and what's important to you," said Eric, a city representative. This initiative has been in place since 2012, evolving to include a national survey through Polco, which allows for comparisons with other communities.

Michael Walters Young, the Chief Budget Performance Officer, detailed the methodology behind the survey, which included a random sample of 3,000 households. The survey garnered a total of 1,060 responses, combining both a random sample and an open participation option that saw a significant increase in engagement—up 300% from the previous year.

The random sample survey returned 406 responses, while the open participation survey attracted 654 participants, showcasing a growing interest in civic feedback. This year's response rate, however, was down approximately 9.2% from 2022, prompting city officials to explore ways to enhance participation in future surveys.

The findings from the survey will be crucial for shaping city policies and strategic planning, as they provide a snapshot of resident perceptions and priorities. As the city continues to refine its approach to community engagement, the insights gained from this survey will play a pivotal role in guiding future initiatives and ensuring that the voices of Franklin residents are heard and valued.