Fountain Utilities Department updates service reliability and rate adjustments

July 10, 2025 | Fountain City, El Paso County, Colorado

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Fountain Utilities Department updates service reliability and rate adjustments

This article was created by AI using a video recording of the meeting. It summarizes the key points discussed, but for full details and context, please refer to the video of the full meeting. Link to Full Meeting

The City of Fountain's utilities department is making strides in service reliability and cost efficiency, as highlighted in a recent council meeting. During the presentation, the department's management team showcased their commitment to enhancing service quality while managing expenses effectively.

A key update was the introduction of Willow Byrne as the new customer service supervisor, following the retirement of long-time employee Mary Vilain. Byrne's appointment is seen as a positive development, with her strong focus on customer service praised by the team.

The department also reported on the completion of a water rate study, which includes a five-year rate plan. The first phase of this plan was implemented in March, with a second phase set for January 2026. Despite the rate increase, the department is currently experiencing a revenue shortfall of $275,000, primarily due to a significant drop in water consumption—7.5% below the five-year average. This decline is attributed to recent rainfall, which has positively impacted local landscapes.

The meeting underscored the department's ongoing efforts to balance service improvements with fiscal responsibility, ensuring that Fountain City residents receive reliable utilities without excessive costs.

Converted from City of Fountain City Council Meeting 07/08/2025 meeting on July 10, 2025
Link to Full Meeting

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