[{"_1":2,"_123":-5,"_124":-5},"loaderData",{"_3":4,"_26":27},"root",{"_5":6,"_17":10,"_18":19,"_20":21,"_22":10,"_23":-5,"_24":-5,"_25":10},"user",{"_7":8,"_9":10,"_11":10,"_12":-5,"_13":-5,"_14":15,"_16":-5},"roles",[],"isAuthenticated",false,"isPremium","planName","subscriptionStatus","featureFlags",{},"insightsBudget","isDevelopmentHost","userPreferences",{},"recaptchaSiteKey","6LcvOJcUAAAAAHsB-gPGfGktcRlKpH7OTIU_dMTD","isImpersonating","impersonation","affiliateStatus","isFreedomPortal","routes/v2/article/layout",{"_28":29,"_30":31},"notFound",true,"relatedArticles",[32,75,87,99,111],{"_33":34,"_35":36,"_37":38,"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_55":56,"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},"mediaId",6655979,"mediaKeyId","5353762-d524bf9cd132a6a2d7b189fc3f1a363a","parentId",5353762,"title","City staff outlines AI rollout for utility call center and other services; supervisors to pilot call summarization and coach features","audioSeconds",261,"startMs",1981000,"endMs",2242000,"viewUrl","/Search/View?dp=1&key=5353762-d524bf9cd132a6a2d7b189fc3f1a363a&start=1981&end=2242","thumbnailUrl","https://assets.pipeline.soar.com/5353762-d524bf9cd132a6a2d7b189fc3f1a363a/thumbnail_1981000.jpg","articleUrl","/articles/6655979/Marietta/Cobb-County/Georgia/City-staff-outlines-AI-rollout-for-utility-call-center-and-other-services-supervisors-to-pilot-call-summarization-and-coach-features","mediaUrl","https://secure.pipeline.soar.com/6655979-d19526586fb028c257d185b0185a4c32/orig.mp4?Expires=1771184734&Signature=oM3DthvENthAcbY-oNDTKt9neLNgVJHw7xLWAnf4Zw5h9HeDCswGueecOexwcFtMy6KL4~9ri7ldzRBU3SEbdSEFF6AJHjZZB5ecCJiojjULiwN546uYIKla1TXW3eUgwmuSP1IQjI8ZRXpGNSk0mk4tlcRuCbQ-gGjqfqE7c-5gLFiVBX7MwPJ3ySoBLa4-oRaQw0FPzQk27slaN0vBwlGAPXtOhA0Zwq5~2BHcZCm0orMypyr3L9Kd5z0-RpY4RuEORfPGoumsXUjcUkiXpUa12fqUoQa9g2RFmPRK3Ed6o5kEq4vvhDj94lrgvm0XhnAiORaGyc1-htkXqYoPfg__&Key-Pair-Id=KUT5TJCACFTXG","author","Marietta","date","2025-07-09T18:01:00Z","article","City IT staff on Wednesday described a multi-stage plan to deploy artificial intelligence tools in the utility call center and other city services, saying the work aims to reduce hold times, free up staff time for higher-value tasks and improve security monitoring.

Ronnie (IT staff), who led the presentation, said the city already uses some machine-learning features on its network-perimeter security tools and is expanding AI to customer care. \"One of the first things we're going to implement... is call summarization,\" Ronnie said, explaining that the system would transcribe calls and present draft notes to call takers to review, saving several minutes per call.

Planned features: staff listed several capabilities planned in stages through the fall and year-end: automated call transcription and summarization for faster documentation; a supervisor \"whisper mode\" that alerts and allows a supervisor to privately coach a call taker during live calls; chat and email queues for the utilities department monitored and routed with AI; a call-taker chatbot the reps can query in real time for process guidance; and continued expansion of AI-based cybersecurity monitoring that can take autonomous defensive actions. Ronnie said the system will require training from historical calls and policy documents and that staff will stage deployment to ensure accuracy and safety.

Council members raised questions about safety and unexpected behavior from large language models. When a council member asked if the city had observed aggressive behavior from AI in other tests, Ronnie referenced public cases involving other vendors and said the city is using closed models and has not experienced those problems in production. Staff also discussed possible future integration with next-generation 9-1-1 systems and whether some after-hours call-taking might be returned from outsourced vendors to city-managed AI-assisted workflows.

Why it matters: The city is seeking operational gains in customer service and efficiency while balancing privacy, security and accuracy. Staff emphasized staged rollout, human review and supervisory oversight; no regulatory or policy changes were voted at the meeting.

Implementation and schedule: Staff said the work requires ingesting historical calls, policies and other data for training and that some features are expected before October with additional capabilities by the end of the year. The IT team will report back to council and bring features online incrementally.","mediaType","Video","parentTitle","Marietta - CITY COUNCIL on 2025-07-09 7:00 PM - Jul 09, 2025","oneSentenceSummary","City IT staff on Wednesday described a multi-stage plan to deploy artificial intelligence tools in the utility call center and other city services, saying the work aims to reduce hold times, free up staff time for higher-value tasks and improve security monitoring.","taxTitle","Marietta, Cobb County, Georgia","taxId",3937,"location","headline","","shortSummary",{"_33":76,"_35":36,"_37":38,"_39":77,"_41":78,"_43":79,"_45":80,"_47":81,"_49":82,"_51":83,"_53":84,"_55":56,"_57":58,"_59":85,"_61":62,"_63":64,"_65":86,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6655984,"Council allows patio/fireplace setback variance on Waterman Street but denies gravel-driveway request; developer ordered to pave within 60 days",1500,4050000,5550000,"/Search/View?dp=1&key=5353762-d524bf9cd132a6a2d7b189fc3f1a363a&start=4050&end=5550","https://assets.pipeline.soar.com/5353762-d524bf9cd132a6a2d7b189fc3f1a363a/thumbnail_4050000.jpg","/articles/6655984/Marietta/Cobb-County/Georgia/Council-allows-patiofireplace-setback-variance-on-Waterman-Street-but-denies-gravel-driveway-request-developer-ordered-to-pave-within-60-days","https://secure.pipeline.soar.com/6655984-3d3bfe1bcff7fc6a0f49b5a6a147595b/orig.mp4?Expires=1771184734&Signature=SBmyHp1yepZGwJ5ueRKCvS6T7OjVCJCTwWgH2qaXhC-1bbWqYX6VoXUFndfulr0HpqofIENBrU9Gviz8onsGfXtO3fP6HHxHEx9V8Rp~SomHo7ruX4fVWBpoJAR5Tb8MRmLKyo5krBEioxEBsHBG6PJWI2S--MtgCckm~P9paBhGp117SlEPb5R6vl37jaTZCqR7UEFKJLh8b869Gzw03bKsYtGz6wff0adOSks-ddwpJFbvxPdRZAEELj6igGgGlIPqpvwr2HlI7LtpWP4F4QF3hcQfgDNAWMOD4ADNKma3ZE2HAlZ3G1WLI43XcSsjP0hEXCEleNv0fx1Sbz0VXA__&Key-Pair-Id=KUT5TJCACFTXG","Marietta City Council on Wednesday approved a variance to allow an outdoor patio and masonry fireplace to be built at the edge of 486 Waterman Street but declined a separate variance that would have allowed gravel as the permanent parking surface for four new homes on Waterman Street and South Avenue.

Parks Huff, representing the applicant, said the patio and fireplace are intended to create a private outdoor space contained within a C-shaped plan of the house and to provide privacy from an adjacent public alley. Huff said the applicant had negotiated landscaping and finish details with the adjoining homeowners association and that similar approvals had been granted for a neighboring lot developed earlier.

Opponents and nearby residents said they supported careful landscaping but opposed permitting gravel driveways as a precedent for the neighborhood. \"I'm against building to the property line,\" said Robbie Huck, a nearby resident, who called four houses on the parcel \"tight\" and urged the council to preserve breathing room between homes. Richard Brown, president of the Monjay neighborhood HOA, said the HOA supported the setback variance only after the applicant agreed to landscaping and foundation brick skirting; the HOA would not support gravel driveways.

Brenda Young, a neighborhood resident, told council she objected to gravel as a finished driveway surface and said the example photos showed loose debris and staining. \"I'm here to speak against the variance for the gravel driveways,\" she said.

Council action and conditions: Council members voted to approve the side-setback variance for the patio/fireplace, subject to landscaping between the property and the alley, bricking of exposed foundation/turndown areas to match the house, and coordination with the homeowners association on plant materials. The council rejected the gravel-driveway variance; the motion directed the owner/developer to replace existing gravel surfaces with a concrete surface (or equivalent paved surface) within a 60-day window. The 60-day deadline was an amendment offered at the meeting and adopted by council.

Why it matters: The split decision reflects council balancing of privacy and design for a new infill project while preserving longer-term neighborhood standards for durable paved surfaces. The council recorded the motion as approved and set a compliance deadline for surfacing work.","Council approved a zero-foot side setback for an outdoor patio and fireplace at 486 Waterman Street but rejected requests to allow gravel driveways for four new homes; council required concrete or comparable hard surfacing within 60 days for areas currently graveled.",{"_33":88,"_35":36,"_37":38,"_39":89,"_41":90,"_43":91,"_45":92,"_47":93,"_49":94,"_51":95,"_53":96,"_55":56,"_57":58,"_59":97,"_61":62,"_63":64,"_65":98,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6655987,"Council approves variances for planned convenience store and gas station at 1810 Williams Drive with conditions",7019,356000,7375000,"/Search/View?dp=1&key=5353762-d524bf9cd132a6a2d7b189fc3f1a363a&start=356&end=7375","https://assets.pipeline.soar.com/5353762-d524bf9cd132a6a2d7b189fc3f1a363a/thumbnail_356000.jpg","/articles/6655987/Marietta/Cobb-County/Georgia/Council-approves-variances-for-planned-convenience-store-and-gas-station-at-1810-Williams-Drive-with-conditions","https://secure.pipeline.soar.com/6655987-1664352cc7a4a05544ec7d50aec8dad6/orig.mp4?Expires=1771184734&Signature=aT5KCnRJKYJDrXPUkYC3D2oXF3EI6nulI3UdoFPWe4T1rbH65Tz5gPSMi6AKcdK2iM3XQ9fdhOBGOemt9y9pag5tJGDRKjPRJtGjssbhrOfYKFux7zHLFyWxqXaB61ZQljMxB0SfG-7i7mQ0cmH2gBGXWijMgVOJQKKoPMELgqK23JZ0t2PdKh2LVTIve-iU5Ois1jLvC8G6q~glL4YgJq~VWLyLmajZKU~IwwU0WXbw0WbNY6a0aqEDDO-lY3ZMNg6JCjvgaxUXUW4vFcle9804FHnVmj2doYz-WImPxHpBgQU0S6Fvyw9Yiz0QWQFOLzd7obDtPg0MDjrjbyL0BA__&Key-Pair-Id=KUT5TJCACFTXG","Marietta City Council on Wednesday approved variances allowing a convenience store with fuel sales at 1810 Williams Drive, following a presentation by the applicant's attorney and public comment from neighbors and local stakeholders.

The applicant's attorney, Adam Rosen, told council the revised site plan adds three parking spaces and retains a single access point on Williams Drive. Rosen said the proposed store and pumps will serve nearby residents and businesses on Williams Drive and Guffin Lane and provide local fueling and convenience options that are not met by existing stations farther from the site. \"This provides a location of convenience and fuel for those residents and businesses coming out off of Williams Drive to Guffin Lane onto Canton Road into the interstate,\" Rosen said.

Neighbors and other speakers raised safety and land-use concerns. Carol Brown, who said she lives less than a quarter-mile from the site, told council she had opposed an earlier plan chiefly because a proposed driveway on Guffin Lane would have been too close to a signalized intersection; Rosen said that access point had been removed. Another speaker, Sam Foster, said the city did not need additional gas stations and warned against long-term nonresidential uses that could be difficult to change in the future.

Why it matters: The property has been the subject of multiple earlier development attempts; council must weigh variances for parking, setbacks and sidewalks against traffic and neighborhood impacts. Approval allows a use permitted by zoning (commercial convenience and fuel sales) while granting exceptions to certain development standards because of the site's constraints.

Conditions and changes imposed by council: Council members added or confirmed several conditions during final action. The vote was conditioned to make all variances site-specific to this application and applicant only; require the removal of the existing pylon/billboard signage on the property (removal to occur within 30 days if not already removed); accept the revised site plan showing 14 internal parking spaces (three were added in the revised plan submitted the afternoon of the hearing); and require the dumpster enclosure to be constructed to match the building architecture rather than an exposed utility structure. Council also discussed a sidewalk landscape strip in lieu of a full sidewalk along Williams Drive.

Applicant and opponents: The applicant, Mike Panjwani, and local development advisor Bob Terrell spoke in favor of the application and presented examples of similar completed projects. Opponents included nearby residents and at least one neighborhood commenter who said the area already has existing fuel stations and raised long-term land-use concerns.

The council vote: After motions and an amendment to include the billboard removal, council approved the variances and supporting conditions. The motion carried.","After a contested hearing and a revised site plan, Marietta's council approved site-specific variances to allow construction of a convenience store and fuel station at 1810 Williams Drive, subject to conditions including removal of existing pylon signs and design requirements for a front-yard dumpster enclosure.",{"_33":100,"_35":36,"_37":38,"_39":101,"_41":102,"_43":103,"_45":104,"_47":105,"_49":106,"_51":107,"_53":108,"_55":56,"_57":58,"_59":109,"_61":62,"_63":64,"_65":110,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6655993,"Marietta council approves millage rate with no increase after public hearings",121,2878000,2999000,"/Search/View?dp=1&key=5353762-d524bf9cd132a6a2d7b189fc3f1a363a&start=2878&end=2999","https://assets.pipeline.soar.com/5353762-d524bf9cd132a6a2d7b189fc3f1a363a/thumbnail_2878000.jpg","/articles/6655993/Marietta/Cobb-County/Georgia/Marietta-council-approves-millage-rate-with-no-increase-after-public-hearings","https://secure.pipeline.soar.com/6655993-7d728fd77b86680bcf5d42a6a760043c/orig.mp4?Expires=1771184734&Signature=nCQrnx2yc0MqSB14E5STUL88Fwd-cEPCJxFWbSTpZ8wgJyTExJs7wqfuNZ4sdVLzvf2Uk~qYT5zzlRUa6yuVfq7expspvByAqL3auHfG0CxJAsywhrU9EvM3XD1J7rPLRPo53E-oRXTF4RaHIAniz58FpDW~tXNVy3VXP~UbYfJoqafFNIjM2paW4iGKw9JzbWauFDH-QZ6KVn~02X6Dqlhgedx4snXoN89lQBYzYSqKt~RvyyfH~kjIFw-iNGqWULLwCAbGPJZD56ionXp1c8EcoLHAF8qvXNBCoreJZcxYeR6ORV8fXT82jevBOYTL3Yr8kKOgd5LTU-i5PKoWdw__&Key-Pair-Id=KUT5TJCACFTXG","Marietta City Council on Wednesday approved the city's millage rates and a consent agenda after a series of legally required public hearings and staff briefings.

The approval followed three public hearings required by state law. City staff said they received only a few phone and email inquiries and no in-person objections at the hearings. Daniel Haney, a city staff member who conducted the hearings, told council that the primary public questions were whether the city was raising taxes and how the changes would affect individual taxpayers. \"The answer to those questions, as you may be aware, is that we are not increasing, across the board,\" Haney said.

The council put most routine matters on a consent agenda to expedite the meeting. The consent agenda passed unanimously. Council later took a separate vote to adopt the millage package.

Why it matters: Local millage rates determine the city portion of property tax bills and are a key part of the municipal budget. City staff emphasized compliance with state advertising and hearing requirements and said the current package will not raise the city's millage rates.

Supporting details: Haney said staff held hearings on July 2 (two sessions) and a final hearing the morning of the council meeting. He said staff received a small number of calls and emails asking whether the millage was increasing; those inquiries were answered with the city's explanation that the proposed action does not raise the millage.

The consent agenda included routine minutes, appointments and other noncontroversial items that council members had reviewed in prior meetings.

The council vote: Council approved the consent agenda and the millage package during the meeting. The consent vote was recorded as seven-zero on the consent items; the millage action was recorded as approved by council.","After three public hearings and no public opposition in person, Marietta City Council approved the city's millage rates and a consent agenda that included municipal and school items; council said the rates do not increase taxpayers' bills across the board.",{"_33":112,"_35":36,"_37":38,"_39":113,"_41":114,"_43":115,"_45":116,"_47":117,"_49":118,"_51":119,"_53":120,"_55":56,"_57":58,"_59":121,"_61":62,"_63":64,"_65":122,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6655974,"Tenants and advocates urge council to intervene after Campus Edge eviction notices; call for relocation assistance and public meeting",723,9582000,10305000,"/Search/View?dp=1&key=5353762-d524bf9cd132a6a2d7b189fc3f1a363a&start=9582&end=10305","https://assets.pipeline.soar.com/5353762-d524bf9cd132a6a2d7b189fc3f1a363a/thumbnail_9582000.jpg","/articles/6655974/Marietta/Cobb-County/Georgia/Tenants-and-advocates-urge-council-to-intervene-after-Campus-Edge-eviction-notices-call-for-relocation-assistance-and-public-meeting","https://secure.pipeline.soar.com/6655974-5fddc15cd1594942e6da5e1a6dcd1a24/orig.mp4?Expires=1771184734&Signature=ETqIhGYJLTnxlBmMltqvAXnFrLpK7enKO93uNrg6C4bcvAR4vdl8wtBXGaZOpcETXpLtxOsewmmjK~TSBKdHD4DuSPDwoL5UHVyDKDkkI5dSZWtj-TeJEwXnFH6UuRQQZ4ZfEWD7bfNk96UTmQS9WBthcVBzzs18cQBKrONn4VovJ~mLw1jfmBkPMxwInhzUIKac~bl9GFIypWsRtcpYoHwmomHSv5t6blbhw1Wt4yPWXMG2OfLCU44GYF7KyTVdhoKnQRRaAzyZq9nEExvo~2HUsrZPgI2Xrj-XgmKaVuPYTfvjRzfQwxY~R1zKrnSzz-Yo9oy6JuroC7rbcC3VIg__&Key-Pair-Id=KUT5TJCACFTXG","Several residents and advocates on Wednesday asked Marietta's City Council to intervene after the owner of Campus Edge Apartments provided notice of demolition or tenant displacement.

Speakers described loosely coordinated tenant advocacy and urged the council to require the owner, Campus Realty Advisors (CRA), to meet with tenants and provide concrete assistance: pay moving costs, secure replacement housing at comparable rents for affected residents and place a cap on increases for any arrangement the company makes for relocated tenants. The speakers said some tenants have already secured new housing at substantially higher rents and some face medical or disability challenges that make rapid relocation difficult.

Kofi Stiles, speaking for tenant organizers, said tenants were living in increasingly unsafe conditions as the company prepared demolition and had received inadequate outreach or assistance. \"Campus Edge tenants are being forced to find housing that is largely unaffordable,\" Stiles said, calling for the company to cover moving costs and to negotiate in good faith.

Ethan Mollenauer, another organizer, described tenants living with health and safety problems and with limited notice to relocate. He asked the council to bring CRA to the table and to demand accountability on behalf of residents who cannot easily attend council meetings.

Stefan, who organized with tenants, said portions of buildings had already failed and that some residents lacked the capacity to advocate for themselves. Speakers called for a formal, public meeting involving council members, tenants and CRA, and for a city-led investigation of maintenance and safety claims at the property.

What the council said: Councilmembers did not take formal action at the meeting. Staff and advocates discussed next steps and asked the council to consider convening a public forum with the property owner, a request advocates said would create a public record and provide an opportunity for negotiated relief. The council did not announce a date for such a meeting during the session.

Why it matters: Tenants said months-long displacement and sudden rent increases have created financial and health hardships for a population that includes students, young workers and families. Advocates pressed the council to use its influence to secure immediate relocation help and to require the property owner to directly engage with tenants in a public setting.","Multiple speakers during unscheduled appearance urged the council to compel Campus Realty Advisors to negotiate with tenants at Campus Edge and to provide relocation assistance after notices of demolition/eviction; speakers described unsafe building conditions, moving hardship and calls for rent protections and direct engagement with the owner.","actionData","errors"]

Article not found

City staff outlines AI rollout for utility call center and other services; supervisors to pilot call summarization and coach features

Council allows patio/fireplace setback variance on Waterman Street but denies gravel-driveway request; developer ordered to pave within 60 days

Council approves variances for planned convenience store and gas station at 1810 Williams Drive with conditions

Marietta council approves millage rate with no increase after public hearings

Tenants and advocates urge council to intervene after Campus Edge eviction notices; call for relocation assistance and public meeting