New software system enhances workflow efficiency for local property management team

Cumberland County officials gathered on July 9, 2025, to discuss significant advancements in their data management systems, which are set to enhance efficiency and transparency in local governance. The meeting highlighted the transition from outdated methods to a more modern, technology-driven approach that promises to improve workflows and data accessibility for county operations.

Commissioners noted that the county has made substantial progress in adopting new software systems, moving away from traditional vector sketching to more sophisticated drawing capabilities. This shift is expected to streamline processes, particularly in managing building permits and land records. The integration of various systems, including the Grama system and GIS, aims to create a "single source of truth" for property data, which will ultimately benefit residents by providing more accurate and timely information.

Key discussions included the ongoing efforts to incorporate township building permits into the new system, a move that officials believe will enhance collaboration and efficiency across departments. The team acknowledged that while they have made significant strides, there is still much to learn about utilizing the full capabilities of the new software, with estimates suggesting they are currently using about 50% of its potential.

The meeting also recognized the contributions of various team members who played crucial roles in implementing these changes. From developing dashboards for building permits to establishing workflows for land records, the collaborative efforts of the staff were celebrated as vital to the project's success.

As Cumberland County continues to embrace technological advancements, officials remain committed to improving public services and ensuring that residents benefit from these enhancements. The next steps will involve further training and integration efforts, aimed at maximizing the potential of the new systems to better serve the community.