EsiNet users group approves strategic plan and schedules updates for August presentation

In a recent meeting of the Colorado 911 Task Force, held on July 10, 2025, key discussions revolved around the ongoing management of prepaid surcharges and updates from the EsiNet users group. The atmosphere was collaborative, with members eager to address pressing issues affecting emergency communication services across the state.

Kristen Perry from the Colorado Broadband Office opened the session, setting a tone of openness and readiness to tackle agenda items. A significant point of discussion was the prepaid surcharge, which is crucial for funding emergency services. Members noted that the initial calculations for the upcoming year indicated that the percentages would remain stable, reflecting similar trends from the previous year. This stability is essential for planning and budgeting within public safety answering points (PSAPs).

However, concerns were raised regarding the auditing of prepaid surcharges. It was revealed that the Department of Revenue (DOR) manages these collections and considers taxpayer information confidential, limiting the Task Force's ability to conduct audits. This lack of transparency has raised questions about accountability and the effectiveness of the current system.

The meeting also highlighted the progress of the EsiNet users group, which recently approved a strategic plan aimed at enhancing the state's emergency communication infrastructure. A special meeting is scheduled for August 11, where CenturyLink and Entrado will present their roadmap to meet Federal Communications Commission (FCC) expectations. This presentation is highly anticipated, as previous attempts did not meet the group's standards, prompting a need for clearer expectations moving forward.

Additionally, discussions about project management fees charged by CenturyLink were initiated, with members seeking clarity on which projects incur these costs. This inquiry reflects a broader concern about financial transparency and resource allocation within the emergency services framework.

As the meeting concluded, members expressed a commitment to addressing these challenges collaboratively, ensuring that Colorado's emergency communication systems remain robust and effective. The Task Force's ongoing efforts underscore the importance of clear communication and strategic planning in safeguarding public safety across the state.