Douglas County evaluates future of local phone line amid 988 implementation

During a recent Douglas County Board meeting, officials discussed the future of a local crisis hotline, specifically the longstanding phone number 841-2345, which has been in use for 40 years. The conversation highlighted the county's lack of ownership over this line, which is operated by a separate headquarters. Despite the introduction of the national suicide prevention hotline, 988, the local number continues to be staffed, providing a familiar point of contact for residents seeking help.

The discussion revealed that Douglas County began funding the crisis hotline in 2019, with an initial allocation of $75,000 aimed at supporting suicide prevention initiatives. This funding has evolved, but officials noted that the previous allocation of $326,000 was based on outdated service models. As the county considers its ongoing support for the crisis line, there is a call for a comprehensive review of costs and obligations, particularly in light of the headquarters' decision to discontinue mobile response services.

A key concern raised during the meeting was the potential impact on residents if the local number were to be discontinued. While 988 is available, many in Douglas County have developed trust in the local hotline, which offers a personal connection. However, the geolocation capabilities of phone carriers mean that callers may not always reach local responders, which could affect the quality of assistance provided.

As the county navigates these discussions, the future of the local crisis hotline remains uncertain. Officials emphasized the importance of understanding community needs and ensuring that residents have reliable access to mental health support. The board's next steps will likely involve further dialogue with the headquarters to clarify funding and service responsibilities, ensuring that Douglas County can effectively address the mental health needs of its residents.