Convo Access proposes QR code interpreter service for Austin's deaf community

The Mayor's Committee for People with Disabilities in Austin convened on July 11, 2025, to discuss innovative solutions for enhancing communication access for the deaf and hard of hearing community. Joseph Tsai, representing Convo, introduced a new service called Convo Access, aimed at addressing significant communication barriers faced by this community in various public settings.

Austin is home to one of the largest deaf and hard of hearing populations in the United States, which presents unique challenges in accessing essential services. Tsai shared personal experiences highlighting the frustrations of inadequate communication methods, particularly in interactions with law enforcement and public services. He emphasized the need for effective communication tools to prevent misunderstandings and improve service delivery.

Convo Access proposes a simple yet effective solution: the use of QR codes placed in key public locations such as police stations, libraries, and city hall. By scanning these codes with their smartphones, deaf individuals can instantly connect with a virtual interpreter, facilitating real-time communication without the need for extensive setup or waiting for an interpreter to arrive. This model not only streamlines the process but also empowers users to choose when and how they want to communicate.

The benefits of implementing Convo Access in Austin include 24/7 availability of interpreting services, significant time savings in communication, and compliance with the Americans with Disabilities Act (ADA). Tsai noted that similar implementations in New York City resulted in a 94% activation rate of the service within three months and a 40% reduction in communication-related transaction times.

The committee expressed interest in exploring this partnership further, with discussions on co-branding and deployment strategies to ensure that the service is accessible to all deaf and hard of hearing residents in Austin. The meeting underscored the city's commitment to improving accessibility and inclusivity for all its citizens.