University Heights Fire Chief addresses concerns over Hatzalah Cleveland volunteer EMS operations

In the heart of University Heights, a pressing issue unfolded during the recent City Council meeting, where Fire Chief addressed the community's safety concerns regarding the operations of a volunteer ambulance service, Hatzalah Cleveland. Since the service began operating in January 2025, the Chief has raised alarms about potential risks to public safety, emphasizing the critical importance of calling 911 in emergencies.

The Chief's concerns stem from several operational challenges that have emerged with Hatzalah's parallel dispatch system. He highlighted a tragic incident where a delay in contacting 911 resulted in a life lost, underscoring the urgency of immediate action in emergencies. "Time lost is lives lost," he stated, stressing that the 911 system is designed to provide a seamless and coordinated response, which is jeopardized when calls are diverted to volunteer services.

Throughout his address, the Chief detailed the extensive training and capabilities of the University Heights Fire Department's paramedics, contrasting them with the basic training of volunteer EMTs. He pointed out that while volunteers play a valuable role in the community, their operations must be integrated into the established emergency response framework to ensure safety and efficiency. "Public safety must remain above politics," he asserted, calling for a unified approach to emergency care.

The Chief also raised concerns about communication breakdowns and lack of coordination between volunteer responders and professional EMS teams. He noted that without a formal agreement or shared protocols, confusion could arise during emergencies, potentially endangering lives. "Effective patient care transfer is crucial," he emphasized, advocating for clear communication channels and mutual respect among all responders.

As the meeting progressed, the Chief urged community leaders and city officials to support legislation that would regulate all emergency medical services within the city, ensuring a single standard of care. He called on residents to prioritize calling 911 in emergencies, reinforcing that volunteer services should complement, not replace, the established emergency response system.

In conclusion, the Chief's message was clear: collaboration and unity are essential for maintaining the safety and well-being of all residents in University Heights. By addressing these concerns head-on and fostering a cooperative spirit, the community can work together to ensure that every emergency call is met with the prompt and professional care that residents deserve.