DHS outlines telehealth service guidelines for client engagement

Providers in Ashland County, Wisconsin, are set to enhance their service delivery methods following a recent government meeting focused on CCS Note & Policy Training. The meeting, held on June 3, 2025, emphasized the importance of maintaining high-quality care through telehealth options, particularly in situations where in-person meetings are not feasible.

During the session, officials outlined the guidelines for utilizing telehealth services, stressing that providers must ensure the same level of service as they would in person. This includes using HIPAA-compliant technology for virtual meetings, as standard platforms like FaceTime and regular Zoom do not meet privacy requirements. Providers were encouraged to consult with their supervisors to confirm the appropriate technology for their services.

The meeting also clarified that while telehealth can be a flexible option, it is not mandatory for participants. Individuals receiving services have the right to choose whether they prefer in-person or telehealth interactions. The discussion highlighted that telehealth typically involves video and audio communication, but it can also include real-time audio-only calls. However, providers were reminded that communication should not be limited to emails, texts, or faxes.

This initiative aims to ensure that all participants receive effective support, regardless of the format of their meetings. As Ashland County moves forward, the focus will remain on adapting service delivery to meet the needs of the community while adhering to regulatory standards.