GWP Launches MyGWP Portal with Enhanced Features for Glendale Customers

The Glendale City Council meeting held on July 15, 2025, featured a significant presentation regarding the launch of the new MyGWP portal by Glendale Water and Power (GWP). The meeting commenced with an introduction from Giancarlo Alcantara, the senior IT application analyst, who detailed the upcoming changes to the customer portal.

Alcantara announced that the new MyGWP portal is set to launch on July 22, 2025. Customers will continue to access the portal through the existing website, mygwp.glendale.ca.gov. However, there will be a brief downtime during the transition from the old site to the new one. During this period, customers needing to make payments can still do so via phone.

Existing users will retain their email and username from the old portal but will be required to reset their passwords upon first login. GWP will send out emails on the launch day with instructions for this process. Notably, customers will need to re-enroll in the autopay feature, as this functionality will not carry over from the previous system. Alcantara also advised users to verify their first and last names in their profile settings to ensure accuracy.

The presentation included a video showcasing the new features of the portal, which aims to enhance user experience. Key functionalities highlighted include the ability to view and pay bills, track utility consumption, and manage account settings. The portal will also offer tools for monitoring usage patterns and reporting outages.

Council members expressed enthusiasm about the new features, with some indicating a potential shift towards paperless billing options. The meeting concluded with an invitation for further questions, indicating a collaborative approach to addressing any customer concerns regarding the transition.

Overall, the launch of the MyGWP portal represents a significant step forward in improving customer service and accessibility for Glendale residents. The City Council looks forward to the positive impact this upgrade will have on the community.