City Council Implements New Merchant Outreach Strategy for Downtown Issues

During the recent Colorado Springs City Council Work Session, city officials discussed a new outreach initiative aimed at improving communication between local businesses and law enforcement. This initiative is designed to provide business owners with clear resources for addressing minor issues, such as disturbances or individuals loitering near their establishments.

The outreach program encourages business owners to utilize a dedicated phone line, known as the Mercurial phone number, for immediate assistance. This line is intended to facilitate quick responses from officers, especially for urgent situations. Additionally, the police department has implemented a text messaging system that allows for faster communication with a downtown team, enhancing the responsiveness of law enforcement.

City officials are also developing a resource guide that will serve as a flowchart for business owners and community members. This guide will outline whom to contact based on specific behaviors or incidents, ensuring that residents and businesses know the appropriate steps to take when faced with challenges. This initiative aims to empower not only business owners but also local churches and community organizations that may encounter similar issues.

In response to concerns about data collection and resource allocation, officials assured that the security provider is tracking incidents meticulously, noting the time and nature of each occurrence. This data will help identify patterns and inform future resource deployment, ensuring that law enforcement can effectively address community needs.

Training for ambassadors who will assist in this outreach effort is also a priority. The program includes a one-day training session focused on hospitality and engagement with the community, particularly in dealing with the urban transient population. Officials emphasized the importance of ongoing training to adapt to the evolving needs of the community.

As the city moves forward with this initiative, officials are committed to refining their approach based on feedback from business owners and community members. The goal is to create a safer and more supportive environment for all residents and visitors in Colorado Springs.