District Approves $290K Contract with Tyler Technologies for Permit Tracking Software

The Ross Valley Sanitary District took a significant step towards modernization during its meeting on July 16, 2025, by approving a contract with Tyler Technologies for a new permit tracking software system. The contract, not to exceed $290,532, aims to replace the outdated systems currently in use, which have become increasingly unsupported and inefficient.

Felicia, a key staff member, led the evaluation process for the new software, highlighting the need for a more user-friendly interface that allows customers to apply for permits, make payments, and schedule inspections online. This transition has been in the works for several years, with the district collecting approximately $200,000 from permitting fees to fund the upgrade.

The decision to move forward with Tyler Technologies was based on its advanced features, user experience, and strong alignment with the district's needs, despite a slightly higher upfront cost compared to other vendors. The current system relies on SharePoint and a third-party product, Nintex, which will no longer be supported after this fiscal year, making the timing for this upgrade critical.

Board members expressed enthusiasm for the new capabilities, emphasizing the importance of streamlining processes and improving customer service. The approval marks a commitment to enhancing operational efficiency and modernizing the district's services, with implementation expected to roll out in the coming months.