McLennan County Tax Office Seeks Upgrade to Efficient Maverick Queuing System

A significant upgrade to McLennan County's tax office technology was a focal point during the Commissioners' Court meeting on July 17, 2025. Tax Assessor Collector Randy Riggs presented a proposal to enhance the office's queuing system, transitioning from the current Gala system to the more advanced Maverick system. This upgrade is expected to improve efficiency and management within the office, which has seen a surge of 20,000 visitors over the past five years.

Riggs emphasized that the Maverick system would allow for better tracking of the types of transactions being processed, enabling staff to allocate resources more effectively. "You can manage an issue better when you can measure it," Riggs stated, highlighting the importance of data in optimizing operations. The initial cost for the upgrade is projected at $30,005, with a maintenance cost of $13,005 in subsequent years.

Commissioners expressed support for the upgrade, recognizing its potential to streamline operations and improve service delivery. The discussion also touched on the need for equitable evaluation metrics across all staff, ensuring that performance assessments are consistent regardless of location.

In a related note, the court acknowledged the challenges faced by the tax office due to increased property revenue and the complexities of managing resources effectively. The proposed upgrade aims to address these challenges while enhancing the overall efficiency of the tax office operations.

As the county moves forward with this technology upgrade, officials anticipate a more responsive and efficient tax collection process, ultimately benefiting the citizens of McLennan County.