[{"_1":2,"_122":-5,"_123":-5},"loaderData",{"_3":4,"_26":27},"root",{"_5":6,"_17":10,"_18":19,"_20":21,"_22":10,"_23":-5,"_24":-5,"_25":10},"user",{"_7":8,"_9":10,"_11":10,"_12":-5,"_13":-5,"_14":15,"_16":-5},"roles",[],"isAuthenticated",false,"isPremium","planName","subscriptionStatus","featureFlags",{},"insightsBudget","isDevelopmentHost","userPreferences",{},"recaptchaSiteKey","6LcvOJcUAAAAAHsB-gPGfGktcRlKpH7OTIU_dMTD","isImpersonating","impersonation","affiliateStatus","isFreedomPortal","routes/v2/article/layout",{"_28":29,"_30":31},"notFound",true,"relatedArticles",[32,75,87,99,111],{"_33":34,"_35":36,"_37":38,"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_55":56,"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},"mediaId",6509869,"mediaKeyId","5419313-10c37e7219ea61ad9d39d5c8ada6ed73","parentId",5419313,"title","Lake County reviews radio backhaul options, CallWorks phone outages and Internet redundancy after service interruptions","audioSeconds",2691,"startMs",328625,"endMs",3020000,"viewUrl","/Search/View?dp=1&key=5419313-10c37e7219ea61ad9d39d5c8ada6ed73&start=328&end=3020","thumbnailUrl","https://assets.pipeline.soar.com/5419313-10c37e7219ea61ad9d39d5c8ada6ed73/thumbnail_328625.jpg","articleUrl","/articles/6509869/Lake-County/Colorado/Lake-County-reviews-radio-backhaul-options-CallWorks-phone-outages-and-Internet-redundancy-after-service-interruptions","mediaUrl","https://secure.pipeline.soar.com/6509869-3fdbe6340bbb3dad97732acb0022e1dd/orig.mp4?Expires=1773578617&Signature=WD~BoQ7C-QX9HZsAUQZR77ORRw4oLLD~XL1RAG1e1brSpqqsOQ6XEgCKsa24Wzazae7iK98hkojjrRXTElDZyqLT0ZKIiWr1IM8t~JPC7FuwEI7ualsLHC7csIl8IP3MaaGEefYqyolLKK9YD493NkjZ6~aHNkRusmJ9c9Jjw~VUxOO5FhCsOHuKtJ8drJF5kQpkOmMfRgqUEWBj6dBPU5D44TqYlv8SbkoBZ~Ej3R3Y9FTrvEERj6L5cf2pCkWTXjk7GyMJKTxV9SavKpZ7ydj2eko7CUq5mbwT1EEMWhLLQEys9T-Orkg8U8h-NCXQH54V3bX8sWOCp9P1~Jbj6w__&Key-Pair-Id=KUT5TJCACFTXG","author","Lake County","date","2025-07-17T07:53:36.907Z","article","At the Jan. 3 meeting the Lake County E‑911 Authority reviewed ongoing problems with the new Motorola/CallWorks phone system, recent intermittent phone outages, and broader backhaul options to connect the county’s tower to the state public‑safety radio network.

Staff told the authority that a recurring problem with phone lines began after CallWorks installation; Motorola and CenturyLink/Lumen are engaged and the vendor team concluded the issue appears to be a CallWorks configuration/installation bug. The authority’s IT contact, Travis, flew in to diagnose connection and firewall issues and will supply a written list of repairs and cost estimates for redundancy.

For backhaul to the state DTRS system, staff described two resiliency options: (1) a microwave point‑to‑point link from the courthouse to the EOC tower, estimated at roughly $100,000 to install with a recommended annual maintenance allowance of about $10,500, or (2) a direct Lumen/CenturyLink fiber splice to the tower with an estimated $10,000 installation fee and roughly $3,300 per month in ongoing charges. Staff said Lake County already contracts for a Grand Junction backhaul that will remain in place; the second connection would provide redundancy.

Staff said the microwave option has a typical 7‑ to 10‑year service life and lower ongoing costs, while the Lumen option is cheaper to deploy immediately but creates a sizable recurring monthly expense. The authority’s project manager recommended budgeting discussions for 2026 and exploring grant support from state homeland‑security programs (for example, DHSEM) to cover capital cost.

On Internet redundancy, staff reported the county currently relies on a Spectrum circuit that provides basic Internet but is not configured to pass agency systems (firewalls/VPNs prevent access). Travis will provide a proposal to harden connectivity so a backup Internet path can keep call routing and essential systems online during an outage. The authority asked that documentation of open issues, vendor actions, and cost estimates be circulated to members and suggested at least one representative attend the biweekly Motorola project meetings or receive their notes.

No formal procurement or budget decision was taken at the Jan. 3 meeting; staff were asked to return with written cost estimates and proposed funding paths.","mediaType","Video","parentTitle","Lake County CO 01.03.2025 E911 Authority Regular Meeting","oneSentenceSummary","At the Jan. 3 meeting the Lake County E‑911 Authority reviewed problems with the new Motorola/CallWorks phone system, intermittent phone and Internet outages that disrupted dispatch, and two options staff identified to add redundancy to the radio backhaul connection to the state system.","taxTitle","Lake County, Colorado","taxId",27576,"location","headline","","shortSummary",{"_33":76,"_35":36,"_37":38,"_39":77,"_41":78,"_43":79,"_45":80,"_47":81,"_49":82,"_51":83,"_53":84,"_55":56,"_57":58,"_59":85,"_61":62,"_63":64,"_65":86,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6509874,"Lake County E‑911 Authority considers changing incident‑number generation to reduce duplicate cases",218,481290,700000,"/Search/View?dp=1&key=5419313-10c37e7219ea61ad9d39d5c8ada6ed73&start=481&end=700","https://assets.pipeline.soar.com/5419313-10c37e7219ea61ad9d39d5c8ada6ed73/thumbnail_481290.jpg","/articles/6509874/Lake-County/Colorado/Lake-County-E911-Authority-considers-changing-incidentnumber-generation-to-reduce-duplicate-cases","https://secure.pipeline.soar.com/6509874-7bec870c94fa3ab6706bcf55a3c560e1/orig.mp4?Expires=1773578617&Signature=gd4EeY8GASA5ccPEoK2NtMyXY6oqUh-DdyhvajHgYynyinOfvD4qCE5cGQXTj5ZmbW7j4jI-r-NSpk02aFnJPdo9CaCqyyUQ2j2OJtx1A5dutf9Mjct~uhX8b5OpSwRu46WcTfR4~ZDQTcdB1TN8WQR6NMVF29hlcS9a0EtNhvtXnFda2Z1HUNlBuFRQVDRy~S7KEx8p2AiXPP2J~Odim3v7UUWYNqXPnpBksCE1kjkDbExhk6vUxJS7g-bl6bCo4q3HQ0BKiLmgY3Im5zthLE8uQhV~uqYF6eRAsUQX0lGmspPDx52iygsfp25dAxaTOd1UJQSmYIPXl2CIRlFPKg__&Key-Pair-Id=KUT5TJCACFTXG","At its Jan. 3 meeting, the Lake County E‑911 Authority discussed whether the county’s records/dispatch system should generate new incident numbers automatically for routine status changes, such as foot patrols or business checks.

An authority member described a case where follow‑up work at a school repeatedly generated new incident numbers, complicating follow‑up documentation. “If we know it, we can reopen,” a staff member said, arguing that known cases should be reopened instead of creating new IDs. Members said some calls that should be tracked as inactive were becoming active incident charges for agencies, which could affect interagency billing tied to incident counts.

Staff proposed two practical fixes: (1) allow the system to create an incident as inactive by default where appropriate, and (2) train officers to reference the original case or provide a date and brief descriptor (for example, “follow‑up on school threat, 12/01”) when they radio in so dispatchers can attach the activity to an existing record rather than generating a new one.

Members also discussed operational triggers for incident generation — interactions that convert a status into an incident (for example, two people arguing, activation of body cameras, or other contact). The authority emphasized that officers should document the reason for reopening a case so dispatchers can find the original report; staff said they would ask CallWorks/Flex support whether dispatchers can search by case number.

No formal policy or vote was taken; the board directed staff to pursue configuration changes and training so that routine status changes do not create unnecessary charges or duplicate incident records.","Authority members discussed whether status changes (for example, follow‑up calls or routine business checks) should create new incident numbers in records management, and asked staff to adjust practices to reduce unnecessary case creation.",{"_33":88,"_35":36,"_37":38,"_39":89,"_41":90,"_43":91,"_45":92,"_47":93,"_49":94,"_51":95,"_53":96,"_55":56,"_57":58,"_59":97,"_61":62,"_63":64,"_65":98,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6509879,"Lake County dispatchers press for better access to law-enforcement command channel after public comment",355,44755,400405,"/Search/View?dp=1&key=5419313-10c37e7219ea61ad9d39d5c8ada6ed73&start=44&end=400","https://assets.pipeline.soar.com/5419313-10c37e7219ea61ad9d39d5c8ada6ed73/thumbnail_44755.jpg","/articles/6509879/Lake-County/Colorado/Lake-County-dispatchers-press-for-better-access-to-law-enforcement-command-channel-after-public-comment","https://secure.pipeline.soar.com/6509879-12acf3df1064e791bd4528cb18a4ba11/orig.mp4?Expires=1773578617&Signature=hfeG194VYSkkxSt1KChnVkrvvvOeeXB5uxnRTAl~mHmrLhVV5kyizkXj042RGzanW8Sxa8W6Ml7Bl09tUe~9s5ZWpqct9BPXE7n1ss0LCc1hqXS0c2GPeZfwEKcuiikEN4NhfujvZ5jLtaoWqVRa5b1j2RSsbL-XV38lZVBMaLKGMvGjBQ-GyrHXi3OJd3WV~lNrRWxgBbwSxW27RRrUIwEO8SMIbOJCvlHbdPDH3K7blz-3IC5sVSMB~0JH5A2pG-j61Kt9ZkelgL73ssI1y1DXL3IkjPOB48O0fOPPYb8L3xWoDTEA10Cu~8bdnY~5Gdvkkm5Q~1~k6-BJtAJSGg__&Key-Pair-Id=KUT5TJCACFTXG","A public commenter told the Lake County E‑911 Authority on Jan. 3 that dispatchers sometimes lack situational information when law-enforcement communications move to encrypted channels and urged the authority to reopen talks about broader access to a “command” channel for non‑law enforcement first responders.

The commenter said dispatchers currently rely on paging practices to reach some Public Works or other on‑call staff and described an incident in which responding units and dispatchers lacked real‑time information: “If they do not respond in 15 minutes, then call me,” the commenter said, asking that dispatchers not have to call a third party to reach on‑call personnel. The commenter added that when law enforcement switches to encrypted radio traffic, other responders “really truly are going in on the blind. And this is, I think it's a safety concern.”

Authority members agreed the topic merits further operational discussion rather than immediate policy change. Chair (no name given in the transcript) said Chief Trukka and staff could continue the conversation with law enforcement about whether and how other first responders might be granted access to relevant operational channels. The authority requested staff and the chief work together and report back to the committee.

Board members and staff emphasized two constraints repeatedly during the discussion: (1) some law‑enforcement channels are encrypted for investigative safety and equipment/security reasons, and (2) any access change would need careful coordination so that sensitive material is not widely exposed. The authority did not take a formal vote on changing channel access at the meeting.

Members suggested operational changes that could improve shared situational awareness without broadly unencrypting channels, including clearer radio call‑types and better use of a “command” talkgroup when incidents require multiagency response. One participant recommended that, when possible, dispatchers tag calls with clearer descriptors (for example, “follow‑up on school threat, 12/01”) so units reopening an old case can be routed to the original record rather than creating a new incident number.

The authority asked Chief Trukka and Director Paul (both identified in the discussion) to pursue a narrow, operational plan and return with recommendations. The discussion was framed as a staff direction rather than a binding policy decision.

The authority scheduled follow‑up work: Chief Trukka and Director Paul will convene stakeholders, and the board asked that the topic return to a future meeting for a status update.","At a Jan. 3 Lake County E‑911 Authority meeting, a public commenter and several board members discussed dispatcher access to law-enforcement radio channels and concerns that encrypted channels can leave other first responders unaware of evolving safety risks.",{"_33":100,"_35":36,"_37":38,"_39":101,"_41":102,"_43":103,"_45":104,"_47":105,"_49":106,"_51":107,"_53":108,"_55":56,"_57":58,"_59":109,"_61":62,"_63":64,"_65":110,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6509859,"Authority seeks Everbridge policy and training after over‑alerting led to subscriber losses",98,2431505,2530000,"/Search/View?dp=1&key=5419313-10c37e7219ea61ad9d39d5c8ada6ed73&start=2431&end=2530","https://assets.pipeline.soar.com/5419313-10c37e7219ea61ad9d39d5c8ada6ed73/thumbnail_2431505.jpg","/articles/6509859/Lake-County/Colorado/Authority-seeks-Everbridge-policy-and-training-after-overalerting-led-to-subscriber-losses","https://secure.pipeline.soar.com/6509859-f7ca56bc06e8d5a29b96a924be344dd6/orig.mp4?Expires=1773578617&Signature=VqkQF40U~Ga8Ubuq3Cxm-rknUr73njWyUuc5AzUsTo2xWo1lnJD1YKQRzh67ahMbxn18o53PgKSd3yP4BmZcQBXik5trzcGFZSuNmkOyyXl3PTJ~P4UTrV76YoB8vNXmggdd384on4rXvZOHPbBYtAlFmNzUmpNWUFMoau8Fe9xsSRj8E0umdlaZ4GHPG-SoMGybHMhcQ9gp7qBz3gaaxawkB4AlESFHRi2bVmJbkQCYQkLCa9o4YD2vKv0I~6Gub3KD6Ecxb7mCjzwTJ~xd0YxNNXhN1Q5uEq~vb5Wo4uddDHhfpjWmw1~1LSTDOIOEpjSkmcYs10GnAfZGjfTvlQ__&Key-Pair-Id=KUT5TJCACFTXG","Lake County staff told the E‑911 Authority on Jan. 3 that an episode of over‑alerting — where repeated or broad Everbridge messages were sent during a phone‑line outage — led to roughly 100 residents unsubscribing from the county alert service.

Staff said the alerts sent during a CallWorks/phone outage included simultaneous text, email and phone calls. Some recipients — including county employees — asked to stop receiving the full blast because they felt over‑alerted. An authority member said the county peaked at more than 500 subscribers during a prior wildfire and that the list had fallen to about 400 following recent unsubscriptions.

Members directed staff to draft a formal Everbridge policy with clear criteria and flowcharts describing when to use text‑only, email, phone calls, or an IPAWS alert. Staff were asked to develop standardized training, clear criteria for emergency versus informational messages (for example, multi‑hour highway closures vs. short closures), and sample templates to reduce unnecessary mass calls.

No vote was taken; staff will add policy language and training to the improvement plan and return with a recommended policy and training schedule.","After an episode of over‑alerting tied to phone/CallWorks issues, Lake County officials said they lost about 100 Everbridge subscribers and want a formal policy and training on when and how to send alerts.",{"_33":112,"_35":36,"_37":38,"_39":113,"_41":114,"_43":115,"_45":115,"_47":116,"_49":117,"_51":118,"_53":119,"_55":56,"_57":58,"_59":120,"_61":62,"_63":64,"_65":121,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6509865,"Lake County E‑911 Authority reports new hire, training plans and pay differentials as part of staffing push",0,1780430,"/Search/View?dp=1&key=5419313-10c37e7219ea61ad9d39d5c8ada6ed73&start=1780&end=1780","https://assets.pipeline.soar.com/5419313-10c37e7219ea61ad9d39d5c8ada6ed73/thumbnail_1780430.jpg","/articles/6509865/Lake-County/Colorado/Lake-County-E911-Authority-reports-new-hire-training-plans-and-pay-differentials-as-part-of-staffing-push","https://secure.pipeline.soar.com/6509865-0d8e9c168853e89deb3188c5fe4afeda/orig.mp4?Expires=1773578617&Signature=ftmeCfvQBts631ZMVus3SBbEfE19nh7PQwccLEm39qpZwmN7rLupaz-6foML-m1YY38yjE7od9-S1sawtFjohaEPh2g9Xdm61hHBxWCm4kx951EoZUoUz7eds2h42c4XQ2BDFKJSDriXroGSBIfVEB0kuWLGxUbKNwFS40KHYnM1K23Kz~2uF5aCg~KsQXkWp~Y6P2vcj~mFEnp2SlYiWEfVGBtMZgNlrv3TT2oYU4raKp~XNGqqy1mBR07G2mW~bKtGBiHXkLPvZVAwXy3DPM3D~plqTT66vf2sR3znlK9IWNul9I6j2wNKqNS1P~D24We30lfqb1~zHBHI5mYAxw__&Key-Pair-Id=KUT5TJCACFTXG","The Lake County E‑911 Authority on Jan. 3 said it had extended a conditional offer to a candidate for a dispatcher position and discussed broader recruitment, retention and training plans.

Staff reported that an offered candidate, identified in the meeting as Mariana (last name inconsistently reported in the transcript as Hernandez and Fernandez), accepted a conditional offer pending a psychological exam and physical; staff hoped to start the candidate around Jan. 20 if pre‑employment checks are completed. The authority characterized the candidate as bilingual and praised her performance in interview scenarios.

The board and staff discussed training and workforce development: two current dispatch staff, Mary and Daniela, have expressed interest in attending a Communications Training Officer (CTO) course in February in Colorado Springs. The authority said attaining CTO certification would carry a 3% salary differential for staff who complete the training and assume trainer duties.

Members also discussed establishing clear standards and testing for bilingual pay incentives. Staff noted that county HR has researched bilingual pay programs and that internal and external testing (including locally developed standards and commercially available tests) could be used to establish qualification levels for pay differentials. The board asked staff to consult county HR and the Department of Human Services’ interpreter network about existing programs and to return with a proposal.

On retention, members said staff morale appeared positive and asked that an incentive pool be revisited; topics included bilingual pay, CTO/trainer differentials, IT differentials, and a potential night‑shift differential. The authority directed staff to put the incentive structure on a future agenda for a board decision. The meeting did not include a formal vote on compensation changes.","The authority said on Jan. 3 that it has extended a conditional offer to a bilingual candidate and outlined plans for training, pay differentials for CTO certification and bilingual skills, and proposed incentive discussions including a night‑shift differential.","actionData","errors"]

Article not found

Lake County reviews radio backhaul options, CallWorks phone outages and Internet redundancy after service interruptions

Lake County E‑911 Authority considers changing incident‑number generation to reduce duplicate cases

Lake County dispatchers press for better access to law-enforcement command channel after public comment

Authority seeks Everbridge policy and training after over‑alerting led to subscriber losses

Lake County E‑911 Authority reports new hire, training plans and pay differentials as part of staffing push