Water Department Addresses Customer's Past Due Bill Amid Ongoing Leak Issue

Water service issues took center stage at the Eustis City Commission meeting on July 17, 2025, as officials discussed a troubling case involving a resident's unpaid bill and ongoing water leak. The customer, who currently owes $10.56, has not responded to multiple attempts by the water customer service department to resolve the matter.

City officials revealed that the resident had previously tried to arrange a payment plan, but a check submitted was returned due to insufficient funds. Despite the outstanding balance, the resident still has active water service. The department has been unable to contact her through phone calls, messages, or letters.

Complicating the situation is a leak at the resident's property, which has reportedly been ongoing for about three months. While city staff have attempted to assist in locating the leak, they have advised the resident to seek professional help. Although the property appears unkempt, officials believe it is still occupied, as water usage continues.

This case highlights the challenges faced by the city in managing customer service and ensuring residents are held accountable for their bills while also addressing urgent maintenance issues. The commission is expected to explore further options to assist the resident and prevent similar situations in the future.