California Veterinary Board Plans Chatbot Launch to Enhance Public Communication

The California Veterinary Medical Board is set to enhance public communication and streamline operations with the introduction of a new chatbot on its website. During the meeting on July 17, 2025, board members discussed the implementation of this technology, which aims to improve access to information for stakeholders and reduce the volume of calls to staff.

The chatbot, powered by Amazon Web Services (AWS), will allow users to navigate the VetMed website more efficiently. It is designed to answer frequently asked questions and guide users through various processes, such as becoming a Registered Veterinary Technician (RVT). The system will utilize a structured question-and-answer format, ensuring that users receive relevant information based on their input.

Board members expressed optimism about the chatbot's potential to alleviate communication challenges stemming from staffing shortages. Jessica, a key team member, confirmed that a dedicated data analyst would oversee the chatbot's functionality, ensuring that it remains effective and responsive to user inquiries.

The board anticipates that the chatbot will be operational within the next 90 to 100 days, marking a significant step forward in leveraging technology to enhance service delivery. This initiative aligns with the board's strategic plan to modernize operations and improve stakeholder engagement.

In addition to the chatbot discussion, the meeting also touched on future agenda items, including the potential transition to electronic medical records in veterinary practices. Board members acknowledged the challenges this may pose, particularly for rural veterinarians, but agreed on the importance of exploring this transition to improve record-keeping and overall care quality.

The board is also considering addressing issues related to pharmaceuticals and their impact on access to veterinary care, recognizing the financial barriers that may affect service delivery. This multifaceted approach aims to enhance consumer protection and ensure that veterinary services remain accessible to all Californians.

As the board moves forward with these initiatives, it remains committed to fostering innovation and improving the veterinary landscape in California.