Arlington Resident Voices Concerns Over STAR Transportation Program Changes

During the Arlington County Board Regular Meeting on July 19, 2025, significant discussions centered around the STAR transportation program, which provides specialized transportation services for residents with developmental disabilities. A key speaker, Ms. Crabley, expressed concerns regarding recent changes in the transportation service provider, highlighting the transition from Diamond Transportation to a new company that utilizes Uber drivers in unmarked vehicles. This shift has caused anxiety for her daughter, who has relied on consistent transportation for nearly a decade. Ms. Crabley emphasized the need for marked vehicles and requested the reassignment of her daughter's long-time driver to ensure reliability and comfort.

The board members acknowledged the importance of these concerns, with one member expressing sadness over the situation and recognizing the challenges faced by individuals relying on these services. The discussion underscored the critical role of dependable transportation for those with disabilities, as it directly impacts their ability to work and engage in daily activities.

In addition to the transportation issues, the meeting also touched on broader topics, including the ongoing development of the county's master transportation plan. Board members noted the need to address outdated infrastructure, particularly in areas like Glebe Road, which has not kept pace with modern pedestrian and cyclist needs. This conversation is part of a larger effort to enhance the county's transportation framework, ensuring it meets the demands of a diverse and growing population.

Overall, the meeting highlighted pressing issues related to specialized transportation services and the need for infrastructure improvements, reflecting the county's commitment to addressing the needs of all residents. As discussions continue, the board aims to develop solutions that enhance accessibility and reliability in transportation for Arlington's vulnerable populations.