Parents Express Concerns Over Communication Issues With Talking Points at McMahon School

During the recent Lewiston Public Schools School Committee Meeting on March 19, 2025, a significant concern was raised regarding the communication platform, TalkingPoints, which has been causing issues for parents trying to connect with teachers. Several parents reported being unexpectedly logged out and unable to access important updates, including registration for parent-teacher conferences. This disruption has sparked frustration among families, as they rely on the platform for daily communication and essential school information.

In response to these concerns, school officials acknowledged the problem and committed to investigating the matter further. The district has already addressed over 6,600 technical support tickets since August 1, indicating a proactive approach to resolving issues. The team plans to consult with the data services department to identify the root cause of the TalkingPoints difficulties and improve the messaging structure in the upcoming year.

Additionally, the committee discussed the potential hiring of a data analyst to enhance integration across various software systems used by the district. The estimated cost for this position ranges from $85,000 to $95,000, highlighting the district's commitment to improving operational efficiency and communication.

The meeting underscored the importance of effective communication between schools and families, particularly as the district prepares for upcoming events like parent-teacher conferences. The school committee's swift response to parental concerns reflects a dedication to fostering a supportive educational environment. Moving forward, the district aims to resolve these technical issues and enhance overall communication strategies to better serve the community.