Portland Water Bureau introduces AI-driven Smart Discount program for financial assistance

Portland's City Council Transportation & Infrastructure Committee is making strides towards a more equitable and efficient infrastructure system, as highlighted in their recent meeting on July 21, 2025. A key focus was the introduction of the Smart Discount Program, aimed at providing financial assistance to water, sewer, and stormwater customers facing hardships. This innovative program utilizes machine learning to automatically assign discounts based on individual economic circumstances, reducing the need for manual applications.

Eric Pacheco, the strategy integration and policy manager at the Water Bureau, explained that the program is currently in a pilot phase, allowing for adjustments before full implementation. The initiative seeks to optimize existing resources without increasing the budget, ensuring that assistance reaches those who need it most.

Councilor Green raised concerns about privacy and data security, particularly regarding the use of artificial intelligence in the program. In response, interim director Leisha Light assured the committee that the algorithm is being developed with careful oversight and will undergo an impact assessment to ensure it aligns with equity goals before being launched.

The committee also discussed the broader implications of these changes, emphasizing the need for cultural transformation within Portland's infrastructure approach. The integration of various services aims to create a more coordinated and resilient system, although challenges related to organizational change and financial management were acknowledged.

As the city moves forward, the committee remains committed to fostering a collaborative environment that prioritizes community needs and equitable access to essential services. The ongoing discussions and developments signal a significant shift in how Portland addresses its infrastructure challenges, with a focus on sustainability and inclusivity.