DeLand Officials Address High Water Bills and Stormwater Fee Confusion

The City of DeLand City Commission Workshop held on July 7, 2025, focused on addressing community concerns regarding high utility bills, particularly related to water and stormwater services. City officials discussed the feedback received from residents, emphasizing that many feel their bills are excessively high compared to other cities.

Commissioner Reid highlighted that downtown residents have not seen any relief in their utility costs, which has contributed to the perception of high bills. The discussion revealed that the structure of the utility bills, which combines various services into one total, may lead to confusion among customers. Many residents, including tenants, have expressed dissatisfaction with their bills, prompting officials to consider ways to clarify billing details and improve communication.

City staff clarified that stormwater charges are not disconnected for non-payment; instead, properties are liened. This distinction is important as it separates stormwater fees from water and sewer charges, which are often conflated in residents' minds. The city has been proactive in providing examples of bills at different usage levels on its website to help residents understand the breakdown of their charges.

Additionally, the workshop touched on the potential for credits on stormwater fees for homeowners' associations that maintain their own stormwater systems, which can provide up to a 60% credit. This initiative aims to alleviate some financial burdens on residents while ensuring that the city's stormwater management remains effective.

Overall, the workshop underscored the need for clearer communication regarding utility billing and the importance of addressing residents' concerns to foster a better understanding of the city's utility services. The commission plans to explore further educational workshops to clarify these issues and improve community relations.