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CenturyLink Faces Questions Over Scheduled Maintenance Procedures

July 30, 2025 | Public Utilities Commission, Governor's Boards and Commissions, Organizations, Executive, Colorado


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CenturyLink Faces Questions Over Scheduled Maintenance Procedures
In a recent government meeting, discussions centered around the ongoing case of Larimer Emergency Telephone Authority versus CenturyLink, highlighting concerns about the telecommunications provider's maintenance practices.

The meeting revealed that on February 27, 2023, a General Change Request (GCR) was opened and assigned to CenturyLink, indicating that scheduled maintenance was planned. However, it was noted that CenturyLink did not create a method of procedure for this maintenance work. This lack of procedural documentation raises questions about the company's commitment to ensuring reliable service for residents.

Key Impact: The absence of a method of procedure could potentially affect the quality and reliability of telecommunications services in the Larimer area. Residents rely heavily on these services for emergency communications, making it crucial for CenturyLink to adhere to best practices in maintenance and operations.

In addition to this primary issue, the meeting touched on other operational concerns related to CenturyLink's service delivery. While specific details were not disclosed, the discussions underscored the importance of accountability in the telecommunications sector, especially as it relates to public safety and community connectivity.

As the case progresses, local officials and residents will be closely monitoring CenturyLink's actions to ensure that the necessary steps are taken to improve service reliability. The outcomes of this case could have lasting implications for how telecommunications services are managed in the community, reinforcing the need for transparency and effective communication between service providers and the public.

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