Boston Council Addresses Outdated EMS Dispatch System and Urgent Need for Modernization

Boston City Council members gathered on July 31, 2025, to address urgent issues surrounding the city's emergency medical services (EMS) and the critical need for modernization. The meeting highlighted the outdated EMS dispatch phone system, which has raised concerns about response times and the overall effectiveness of emergency care in Boston.

Councilor Murphy opened the discussion by sharing a personal experience where it took 13 minutes for an ambulance to arrive after calling 911 for his elderly father. He emphasized the importance of timely emergency response, stating, "This hearing is not just about modernizing a phone system. It's about ensuring that every Bostonian receives timely, high-quality emergency care when they call 911."

The councilors expressed gratitude for the professionalism of the EMTs who responded to emergencies, but they also pointed out the challenges faced by EMS dispatchers. Councilor Murphy noted that these dispatchers, who are certified EMTs, are performing life-saving work on outdated technology while receiving lower pay compared to their counterparts in police and fire services. He called for equity and respect for these professionals, stressing that the current system does not meet the urgent needs of the community.

Jason Yekins, president of the Boston EMS union, echoed these sentiments, stating that the antiquated phone system is a significant barrier to effective emergency response. He urged the council to prioritize investments in upgrading EMS technology and infrastructure to enhance response times and improve public safety.

The meeting concluded with a commitment to hear from EMS leadership and the public health commission to better understand the gaps in the current system and explore solutions. The council's focus on modernizing EMS operations reflects a broader commitment to ensuring the safety and well-being of all Boston residents.