Cleveland Water clarifies meter and fire hydrant maintenance responsibilities

Residents of Mayfield Heights can expect improved water service and maintenance clarity following a recent city council meeting where key discussions centered on water meter management and fire hydrant maintenance.

Cleveland Water representatives assured that any issues with water meters, such as leaks or malfunctions, will be addressed at no cost to residents, emphasizing their commitment to customer service. "If a resident does have an actual problem with the meter... that's on us," a representative stated, reinforcing that Cleveland Water will absorb the costs for replacements.

The meeting also clarified responsibilities regarding fire hydrants. Routine maintenance tasks, such as flushing and painting, are expected to be handled by local communities. However, any necessary repairs or replacements will fall under Cleveland Water's jurisdiction. This distinction aims to streamline maintenance processes and enhance service reliability for residents.

Additionally, council members discussed the implications of project awards on water rates. It was confirmed that rates for Mayfield Heights residents remain consistent across different customer classes, ensuring fairness in billing regardless of project outcomes.

These discussions highlight Cleveland Water's proactive approach to maintaining infrastructure and ensuring quality service for the community. As the city moves forward, residents can anticipate a more efficient water management system that prioritizes their needs.