Kenosha Child Support Services Implements Fast-Track Case Closures for Urgent Situations

The Human Services Committee of Kenosha County convened on August 5, 2025, to discuss critical updates and procedures related to income maintenance and child support services. The meeting highlighted the processes for determining "good cause" in child support cases and the measures taken to ensure participant safety.

The discussion began with an explanation of how determinations of good cause are made within the income maintenance department. A supervisor in Kenosha is responsible for these decisions, which are guided by administrative codes. However, it was noted that if a W-2 agency is not involved, cases are referred directly to income maintenance.

Michael Hayes from the Office of Child Support Services provided insights into the federal guidelines that allow for case closures under specific circumstances, emphasizing that while the term "good cause" cannot be used, cases can be closed if it is deemed in the best interest of the child. The committee discussed instances where urgency and severity necessitated immediate action, allowing for expedited case closures even when standard forms were not completed.

The director of economic support, who also supervises the case determination process, shared that they have implemented a fast-track system for cases with upcoming court dates. This approach aims to streamline the process and ensure timely resolutions.

Additionally, the committee addressed the role of the safety coordinator, who has been proactive in reaching out to individuals claiming good cause. This outreach aims to clarify cases that may not be straightforward and to provide additional support to those involved. The safety coordinator also plays a crucial role in ensuring participant protection, including maintaining the confidentiality of addresses in court filings.

The committee emphasized its strong relationship with the courts, noting that they can request the presence of a deputy during court cases to enhance safety. This includes measures such as staggering exit times to protect individuals from potential confrontations.

Overall, the meeting underscored the commitment of Kenosha County's Human Services Committee to adapt procedures for child support cases while prioritizing the safety and well-being of participants. The committee plans to continue refining these processes and enhancing communication with involved parties.