The Oak Ridge City Council has taken a significant step towards enhancing public transportation services by approving a contract with the East Tennessee Human Resources Agency (ETHRA) for the operation and management of the city's transit system. The contract, valued at up to $230,000, is contingent upon receiving grant funding from the Tennessee Department of Transportation.

During the meeting, council members discussed key elements of the contract, including expanded service hours, which will now run from 7 AM to 6 PM, providing greater flexibility for working residents. The contract also introduces a new online feedback mechanism for riders, allowing them to submit concerns or compliments directly to ETHRA and the city, enhancing communication and service quality.

A notable change in the contract is the proposed waiver of fare fees for riders, aimed at increasing ridership and easing the financial burden on those who rely on public transit for essential trips, such as grocery shopping. This trial period will allow the city to assess the impact on ridership and overall service costs.

The council emphasized the importance of regular performance evaluations, with quarterly meetings planned to review service metrics and address any concerns. This structured approach aims to ensure continuous improvement in transit services.

Despite the positive developments, some community members raised concerns about the implications of the fare waiver and the limitations on carry-on items, suggesting that the changes could affect the budget and service sustainability. The council acknowledged these concerns and committed to monitoring the situation closely.

As Oak Ridge moves forward with this contract, the city aims to enhance public transit accessibility and efficiency, ultimately benefiting residents who depend on these vital services. The council's proactive measures reflect a commitment to improving community resources and addressing citizen needs effectively.