Chicago Transit Authority Enhances Transparency to Combat Ghost Buses

In a pivotal meeting on August 13, 2025, the Chicago Transit Authority (CTA) Board addressed the long-standing issue of "ghost buses"—a term used to describe buses that appear on schedules but do not actually arrive. The discussion highlighted significant improvements in service reliability and transparency, which have been a source of frustration for riders over the past few years.

Acting President Larson opened the conversation by emphasizing the importance of recent hiring efforts, noting that the CTA has added over 5,000 employees in the last two years, resulting in a greater number of bus operators than before the pandemic. This increase has played a crucial role in reducing the frequency of ghost buses, as more operators are available to maintain schedules.

A key focus of the meeting was the introduction of new measures aimed at enhancing communication with riders. Larson pointed out that transparent sharing of information is essential for rebuilding trust. Riders will now be notified when a bus is canceled, allowing them to adjust their plans accordingly. This initiative is part of a broader strategy to improve the accuracy of the bus tracker system, which has been plagued by inaccuracies due to various operational challenges, including trip cancellations and equipment failures.

Molly Poppy, the Chief Planning and Innovation Officer, elaborated on the technical aspects of the improvements. She explained that issues such as improper layover locations and defective equipment have historically contributed to the ghost bus phenomenon. To combat this, the CTA has developed a new software tool called "disruption management," which integrates with existing systems to provide real-time updates and improve communication with riders.

The board also discussed the rollout of real-time reroute information, which aims to keep riders informed during service changes. Previously, paper signs were the primary means of communication, but with the new system, riders will receive immediate updates on their mobile devices, ensuring they are aware of any changes to bus routes.

As the CTA prepares for major events like the Chicago Marathon in October, these enhancements are expected to significantly improve rider experience. The board's commitment to transparency and reliability marks a hopeful turn in the ongoing efforts to restore confidence in public transit services. With these initiatives, the CTA aims to not only reduce the occurrence of ghost buses but also to empower riders with timely and accurate information, fostering a more trustworthy relationship between the transit authority and the community it serves.