Erica Evans emphasizes customer service and regulatory balance in new role at DASPS

The Senate Business and Labor Confirmation Committee convened on August 18, 2025, to discuss the nomination of Erica Evans for a key position within the Department of Alcoholic Beverage Services (DABS). The meeting highlighted significant discussions regarding the control state model and the importance of customer service in state operations.

During the session, committee members expressed their views on the control state model, which regulates the sale of alcohol. One senator, reflecting on his journey in the legislature, noted a shift in his perspective, stating that he now recognizes the value of the control state model in balancing public safety with economic growth. Evans affirmed her support for this model, emphasizing its benefits and her commitment to enforcing the law as directed by the legislature.

Customer service emerged as a critical theme, with senators voicing concerns about bureaucratic hurdles and the need for improved service delivery. Evans responded by outlining her priorities, which include enhancing internal operations and adopting a customer-centric approach. She mentioned ongoing efforts to streamline processes and improve efficiency, particularly through the implementation of a new online licensing system.

The committee also addressed the challenges faced by package agencies, which are vital for liquor sales in rural communities. Evans acknowledged the difficulties these agencies encounter and expressed her commitment to exploring solutions that would support their operations and ensure they remain viable.

Public testimony was also heard, with Steve Handy, chair of the DABS Commission, expressing strong support for Evans' nomination and praising the previous director's contributions to the department.

The meeting underscored the committee's focus on ensuring effective governance and service delivery within the state's alcohol regulatory framework, setting the stage for Evans' potential contributions in her new role.