DSS Agency Unveils New Services and Initiatives for Vulnerable Families in Johnston County

The Johnston County Board of Commissioners meeting on August 18, 2025, highlighted significant developments in the Department of Social Services (DSS), focusing on restructuring and enhancing services for vulnerable populations in the community.

During the meeting, DSS officials presented an overview of their agency's mission to protect needy children and adults while strengthening families through various human services programs. A key initiative discussed was the restructuring of the agency, which includes separating Medicaid services from economic services to improve oversight and efficiency. This change aims to better serve the community's needs, particularly as the agency prepares for the opening of the Isaiah House, a new facility designed to provide a supportive environment for children in care.

The DSS also emphasized its commitment to inclusivity, noting the establishment of an interpreting unit to assist non-English speaking families, which has reduced reliance on contracted services. This move reflects the agency's dedication to ensuring all families receive the support they need.

Another major topic was the introduction of new technology platforms, including the Path and Sea system, which will streamline operations across all 100 counties in North Carolina. This system is expected to enhance the efficiency of intake processes and improve service delivery.

The meeting also addressed the agency's financial operations, with a budget exceeding $48 million. DSS officials reported successful initiatives in food and nutrition services, crisis assistance, and childcare subsidies, which collectively contribute to the local economy by providing essential support to families.

In addition to these updates, the DSS highlighted the importance of mental health services, particularly in light of rising opioid use among families. The agency is actively seeking ways to enhance mental health support for those in need.

As the meeting concluded, the commissioners expressed their support for the new DSS building, which will centralize services and improve accessibility for residents. This development is seen as a crucial step toward fostering a unified approach to service delivery, ultimately benefiting the community as a whole.

The discussions at the meeting reflect a proactive approach by the Johnston County Board of Commissioners and the DSS to address pressing community needs and improve the quality of life for residents.